Outside Brands Land Operations Manager

Outside Brands is committed to enriching lives by connecting people to exceptional places, products, and experiences!

Hello fun!
Looking to return to work but a 9:00-5:00 desk job is not appealing? How does working with fun-loving group of people sound? Interested? Then look no further! At Outside Brands, we're all about adventure! Whether it’s cycling down a breezy path, paddling through serene waters, or exploring the great outdoors, we help our community connect with exceptional places, products, and experiences. We specialize in high-quality bike, e-bike, kayak, and paddleboard rentals and are known for our lively and supportive team atmosphere.

Sound fun – Great! We're looking for an enthusiastic Land Operations Manager to oversee the nuts and bolts of our land operations. This role combines the excitement of outdoor sports with the satisfaction of keeping things running smoothly. If you love the idea of spending your days surrounded by bikes and boats and your nights dreaming of satisfied adventurers, this is the job for you!

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide a positive experience for each customer, acknowledging, interacting with, and building relationships with customers, creating customer loyalty.

• Self-starter.
• Solid work ethic.
• Ambassador for a fun and healthy lifestyle.
• Manage and coordinate the repair and maintenance of our fleet of bikes, e-bikes, kayaks, and paddleboards.
• Oversee the logistics of equipment deliveries and returns, ensuring timely and efficient service.
• Develop and implement maintenance schedules to ensure all equipment is in top working condition.
• Handle inventory management and order supplies as needed to keep operations running smoothly.
• Lead a team of technicians and recreation attendants, promoting a culture of safety and excellence.
• Develop and implement maintenance schedules to ensure all equipment is in top working condition.
• Handle inventory management and order supplies as needed to keep operations running smoothly.
• Collaborate with other managers and staff to enhance operational efficiency and customer satisfaction.
• Address and resolve any customer issues related to equipment performance or delivery services.
• Ensure compliance with all safety regulations and company policies.

Qualifications and Requirements:

High School diploma. Some college preferred. Must speak fluent English.

• Frequently standing up or moving within and outside the facility
• Carrying or lifting items weighing up to 55lbs
• Proficient PC computer skills
• Proven track record of managing operations and leading employees.
• Skilled in the arts of repair and maintenance for bikes, e-bikes, kayaks, and paddleboards.
• Natural leadership flair and the ability to motivate teams.
• Excellent organizational skills and a knack for juggling multiple tasks.
• Enthusiasm for working outdoors and physically engaging tasks.
• Stellar communication skills and customer service prowess.
• Valid driver’s license with a history cleaner than a polished deck.
• Candidates must be 25 years of age or older.