Front End Assistant Manager

The Front End Assistant Manager assists in all aspects of Front End operations, including hiring, training, scheduling and supervising Front End staff. Under the direction of the Front End Manager, the Front End Assistant Manager is responsible for overseeing the retail readiness program, ensuring a positive customer experience through retail readiness monitoring. The Front End Assistant Manager develops and maintains all customer experience program materials and works with department staff to ensure that practices are effective and clearly communicated. The Front End Assistant Manager’s shift may include retail readiness tasks, troubleshooting technology and pricing issues, resolving customer questions and complaints, facilitating the movement of cash throughout the store, opening or closing the store as scheduled, and performing cashier duties as needed.

ESSENTIAL FUNCTIONS

Assists Front End Manager in all aspects of the Front End department

• Assists with developing and implementing SOPs and training plans for the Front End Department
• Works with Front End Manager in executing and maintaining department expectations, prioritizing safety and following guidelines for customer service.
• Organizes the schedule and daily activity to ensure maximum productivity and efficiency

Oversees training and development of the retail readiness program

• Develops and maintains the retail readiness program with the Front End Manager
• Coordinates with department managers to develop the retail readiness report and maintain accountability
• Monitors store, observing aesthetic, safety, and sanitation according to Co-op standards for retail readiness
• Communicates with department leadership to address areas of concern in order to meet expectations
• Works with department leadership to confirm tasks noted on readiness report are complete

Ensures the smooth functioning of the Front End Department through the shift

• Provides supervision and support to cashiers and Front End shift leads by assisting with customer service and process adherence, training others in department functions when directed by the Front End Manager
• Troubleshoots technology and pricing issues and resolves customer questions and complaints in a way that aligns with Co-op standards for customer service, asset protection, and staff treatment
• Facilitates cash movement through the store by completing bank orders, safe counts, and change orders according to established standards for security and accuracy

Acts as a part of the Front End team to uphold safety, customer service, and asset protection standards

• Performs cashier tasks as scheduled, modeling leadership by upholding department standards for assigned tasks
• Participates as a member of the team, is proactive in approaching issues, and promptly course-corrects when necessary, following appropriate paths for sharing challenges and making recommendations
• Maintains a strong awareness of the Front End department function and addresses issues promptly and appropriately, following store-wide standards for safety, documentation, performance coaching, and incident reporting when called for.

GENERAL EXPECTATIONS FOR ALL WORKERS

Essential Functions of all Positions:

• Provides exceptional customer service to internal & external customers, both in person & via phone:
• Responds promptly and honestly to customer inquiries
• Greets customers with a smile and friendly demeanor
• Communicates respectfully
• Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
• Asks for help from co-workers and provides help to customers and co-workers as needed.
• Works efficiently and safely
• Takes initiative and works as a part of a team
• Approaches work with a positive attitude
• Collaborates with others to find solutions and accepts solutions once determined
• Continues to learn and develop knowledge as it relates to the position, co-op, and industry
• Demonstrates regular and dependable attendance
• Follows department procedures and SOPs

----Belfast Community Co-op Worker Benefits include:

• Sponsored Co-op Ownership/ Equity Share
• Generous Store Discount
• In-Store Charge Account
• Paid Sick Time
• Paid/Earned Vacation Time
• Retirement Account with Employer Matching
• Regular Free-to-Staff Food and Wellness Items
• CSA/Farmers Market Reimbursement
• Education Credits (PTO for exploring interests related to work)
• Professional Development & Continual Training Opportunities

Full Time Workers (30 hours or more) are also eligible for insurance benefits including::

• Co-op Subsidized Health Insurance Plans
• HSA plans with Matching
• Dental insurance
• Vision Insurance
• Fully Paid Life Insurance
• Voluntary Life Insurance
• Short Term Disability

-----Located in the heart of downtown, the Belfast Community Co-op has been serving the community since 1976. Everyone is welcome to shop at the Co-op: it is our mission and our pleasure to bring locally-sourced, reasonably priced, natural products to all. Whether you are looking for a job you'll love or a career you can grow with, Belfast Community Co-op provides the training, benefits, and supportive community to help you be successful.

The Belfast Community Co-op exists so that our member-owners and our community will have:

• A thriving, just, and sustainable local food economy
• A source of healthy, nutritious, affordable food, and water
• An efficiently managed, democratically governed, inclusive cooperative enterprise
• A greater understanding of health, food systems, cooperatives, and economic & environmental sustainability
• An invested, engaged, and empowered staff that thrive in a safe, respectful, inclusive, and equitable workplace

QUALIFICATIONS (knowledge, skills, and abilities)

Preferred:

• Experience with POS and spreadsheet programs sufficient to communicate and prepare reports with accuracy, and in a timely manner.
• Knowledge of ECRS Catapult
• Experience with natural foods co-ops

Minimum:

• Supervisory experience in a retail setting
• Experience handling cash
• Experience using a Point of Sale (POS) system
• Demonstrated ability to perform customer service in person and over the phone
• Problem-solving skills, including assessing complex situations, determining action steps, and communicating evolving plans to a varied audience
• Strong written and verbal communication
• Experience with Google Suite, including Docs, Gmail, and Sheets
• Ability to manage multiple time-sensitive tasks

PHYSICAL DEMANDS AND WORK ENVIRONMENT (in a usual workday)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires frequent interaction with the public, in person and over the telephone.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than the “at will” relationship.

The Belfast Community Co-op is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.