Client Success Specialist

Pool Troopers is currently hiring a full-time Client Success Specialist.

• Great Salary
• Great Benefits (eligible after 60-days)
• Advancement Opportunities

Pool Troopers, one of the nation's largest and fastest- growing pool service companies, currently serves over 20,000 customers in Florida, Texas, South Carolina, Georgia, and Arizona, and was ranked #1 in 2019. 2020, and 2021 on the Top 50 list by Pool & Spa News & Jandy. In October 2020, Pool Troopers partnered with Shoreline Equity Partners (Private Equity Firm) to support the next phase of growth including the execution of rapid acquisition strategy.

As a Client Success Specialist with Pool Troopers, you will have a rewarding career with opportunities for growth and advancement.

Responsibilities:

• Confer daily with customers by telephone or in person to adhere to client needs, resolve conflict, and provide solutions
• Create quotes for commercial repairs and follow up on the quotes to ensure repairs are being made as expected and in a timely manner
• Track availability and inventory of repair parts coming from the distributors
• Work closely with Pool Technicians and Pool Maintenance Mechanics regarding quotes and repair statuses
• Review Department of Health reports ensuring all items are corrected prior to re-inspection
• Serve as the point of contact and communicate with Property Managers, Board Members, and Department of Health Inspectors to cultivate positive relationships
• Submit parts for warranty

A Pool Trooper is someone who can recognize problems before they arise, be able to multitask high priority jobs, has strong communication skills, is detail oriented, and a self starter!

Requirements

• 1-2 years experience in sales, account management, or customer service
• High school diploma or equivalent, required
• Some college is a plus!
• Bilingual (Spanish) is a plus!
• Knowledge of commercial pool equipment and DOH requirements is a plus!
• B2B experience, required
• Position is full-time Monday-Friday working out of either our Ft. Myers or Naples location.

Benefits

We offer all full-time team members:

• Competitive Salary $50k-$60k (based on experience)
• Health Insurance (Medical, Dental, Vision)
• 401k with Match
• Growth Opportunities
• Paid Time-Off
• Short & Long-Term Disability Insurance
• Life Insurance