Director of Residential Services

We are seeking an accomplished and passionate leader with a strong drive for success in the residential mortgage industry, you will be at the forefront of shaping our residential lending strategies, driving loan origination excellence, and fostering a culture of innovation and exceptional performance.

Strategic Leadership:

• Develop and execute a comprehensive strategy for residential lending and loan origination that aligns with the bank's overall objectives and positions us as a prominent player in the mortgage sector.
• Drive the achievement of ambitious loan origination targets while maintaining a keen focus on loan quality, risk management, and compliance.

Secondary Market Expertise:

• Leverage your deep understanding of the secondary mortgage market to optimize loan origination strategies, investor relationships, and product offerings that resonate with secondary market demands.
• Ensure the smooth and compliant closing of residential mortgage loans including loans to be placed in portfolio and those that will be sold on the secondary market.

Team Development and Engagement:

• Recruit, Lead, mentor, and develop a team of loan origination professionals, nurturing their growth, enhancing their skillsets, and building a cohesive and high-performing unit.
• Foster a collaborative and inclusive environment where innovation and ideas flourish.

Customer-Centric Approach:

• Champion a customer-focused culture, ensuring that every loan origination process is characterized by responsiveness, transparency, and a commitment to meeting borrower needs.

Market Insight and Adaptability:

• Stay ahead of market trends, regulatory changes, and technological advancements in the mortgage industry, adapting our lending strategies to maintain our competitive edge.

Performance Metrics and Reporting:

• Set challenging yet achievable loan origination targets, closely monitoring team and individual performance against key metrics.
• Present comprehensive and insightful performance reports to senior management, highlighting achievements, challenges, and recommended strategies.

Collaboration and Networking:

• Collaborate seamlessly with internal teams including underwriting, credit, compliance, and sales, ensuring smooth loan origination and processing workflows.

Qualifications and Experience:

• Bachelor’s degree in business, Finance, or related field; MBA or equivalent experience preferred.
• 10 to 15 years of progressive experience in a senior management position in residential lending sales and loan origination, with a strong focus in sales and operations including secondary market operations, loan documentation and post-closing review.
• Strong knowledge of collateral control, loan servicing requirements, compliance, and secondary markets.
• Proven track record of leading and motivating teams to surpass loan origination targets while upholding quality and compliance standards.
• Knowledge of mortgage loan (FNMA) requirements and guidelines.
• Deep passion for mortgage banking, driven by a desire to excel in a competitive landscape.
• Excellent communication and interpersonal skills, adept at relationship-building, negotiation, and collaboration.
• Expertise in secondary market dynamics, portfolio, investor relations, and industry best practices.
• Proficiency in technology platforms and software used for loan origination, sales tracking, and reporting.