Office Manager/Crematory Operations

Faithful Companion Pet Cremation Services is searching for a full-time Office Manager/Crematory Operations at our Columbus, Ohio location for the day shift at an annual salary range of $40,000-$45,000. The Office Manager/Crematory Operations position is responsible for a hybrid of services including bookkeeping, answering and placing phone calls and assisting families while also offering a high quality, clean and efficient cremation service. The Office Manager/Crematory Operations will offer a full benefit package (401K match, medical including concierge medicine, dental, vision, company paid life insurance, voluntary pet insurance, short term and long-term disability insurance) that is available after 30 days of employment.

Faithful Companion is a professional family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service minded and who comprehends the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.

• Be kind, polite, empathetic, compassionate, and attentive to a family’s needs in their time of grief.
• Professionally responds to questions from clinics or families about our services, the cremation process, and memorial products that we offer. Providing thorough support.
• Work and communicate with dispatch to set up returns, home pickups, family witnesses, and other scheduled items.
• Relay any pertinent and time-sensitive information to the appropriate people/department.
• Keep their workplace, the lobby, and arrangement rooms neat and tidy.
• Must be observant, function independently and use their time well.
• Must maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Assists in maintaining a clean and presentable state of the crematory facility.
• With provided training, cremates pets.
• Ability to communicate effectively with clients and co-workers.
• Strong organizational skills to manage the entire process.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Physical capability to lift up to 75 lbs. and more weight with assistance.
• Must be able to successfully pass a 4-panel drug screen and a background check.
• Must have a cell phone with the ability to call, text and use an app.
• To act ethically at all times.