Retail Manager - Museum- KITH

Job Title: Retail Manager - High-End Attraction Property (KITH Experience)

Overview:

On behalf of our client , we are seeking a dynamic Retail Manager with experience in high-end retail environments, ideally with a background similar to the innovative and trendsetting brand, KITH. This role will be responsible for leading the retail operations within our large-scale property, ensuring exceptional customer service, merchandising excellence, and driving sales in a fast-paced and dynamic setting. The ideal candidate will have a passion for fashion, streetwear culture, and creating immersive retail experiences.

Responsibilities:

• Retail Operations Leadership: Lead and manage all aspects of retail operations, including sales, inventory management, visual merchandising, and customer service, to achieve sales targets and enhance the overall shopping experience.
• Team Management: Recruit, train, and supervise a team of retail associates, ensuring high levels of motivation, productivity, and professionalism.
• Sales and Customer Service: Drive sales through effective sales techniques, product knowledge, and customer engagement strategies, while maintaining a high standard of service excellence.
• Merchandising and Presentation: Implement creative and visually appealing merchandising displays that showcase products effectively and align with brand aesthetics and standards.
• Inventory Control: Oversee inventory management processes, including stock replenishment, transfers, markdowns, and regular stocktakes, to optimize stock levels and minimize shrinkage.
• Retail Analytics: Analyze sales performance, customer traffic patterns, and other relevant retail metrics to identify trends, opportunities, and areas for improvement, and develop strategies to maximize profitability.
• Vendor and Brand Relations: Cultivate strong relationships with vendors, suppliers, and brand representatives to ensure product availability, exclusivity, and alignment with brand partnerships and collaborations.
• Compliance and Operational Standards: Ensure compliance with company policies, procedures, and operational standards, including health and safety regulations, cash handling procedures, and loss prevention measures.
• Customer Experience Enhancement: Continuously seek opportunities to enhance the overall customer experience through innovative retail concepts, events, activations, and collaborations that resonate with our target audience.

Requirements:

• Bachelors degree in Business Administration, Retail Management, Fashion Merchandising, or related field. Additional certifications or coursework in fashion or retail management is a plus.
• Minimum of 3-5 years of retail management experience, preferably in a high-end or boutique retail environment with a focus on streetwear, fashion, or lifestyle brands. Experience with brands like KITH is highly desirable.
• Passion for streetwear culture, fashion trends, and creating immersive retail experiences that resonate with a diverse customer base.
• Proven track record of achieving and exceeding sales targets, driving profitability, and delivering exceptional customer service.
• Strong leadership and team management skills with the ability to motivate, coach, and develop a team of retail associates.
• Excellent communication, interpersonal, and negotiation skills with the ability to build relationships with customers, vendors, and brand representatives.
• Proficiency in retail analytics, inventory management systems, and Microsoft Office Suite. Experience with point-of-sale (POS) systems is preferred.
• Creative mindset with a keen eye for detail and aesthetics, and the ability to implement innovative visual merchandising concepts.
• Flexibility to work evenings, weekends, and holidays as required in a fast-paced retail environment.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Opportunities for career advancement and professional development.
• A dynamic and collaborative work environment within a high-profile property.

Application Instructions:

Interested candidates should submit a resume, cover letter, and portfolio (if applicable) .We thank all applicants for their interest, but only those selected for an interview will be contacted.