Member Service Center Representative - Full-time

Description:

Address: 27000 Evergreen Rd, Lathrup Village, MI 48076 Member Service Center Representative PAY: $16.00 - $18.00/hr 4x10 shift is NO LONGER available. Leaders do want to see how it goes. They want to get the feedback too! WHY – want to me more available for their members in a new way. They are thinking of a digital branch and online. More coverage is needed! Business is changing and they are looking to be more competitive. They can request a shift or two that would work best for their schedule. HOWEVER, it is subject to change if needed by the team. Mary Mullins will take special circumstances into consideration, but the more flexible they are the better! - 8-5 – 3 (2/3 openings have Sunday off, other day will vary Tuesday or Wednesday / Saturday off and Tuesday off) - 9-6 – 3 (2/3 openings have Sunday off, other day Wednesday or Thursday / Saturday off and Tuesday off) - 10-7 – 2 (both have Sunday off and Thursday off) - 11-8 – 0 openings - 12-9 - 2 (Sunday, Monday off) Will not have consecutive days off typically . The only shift that is currently doing that is the 12-9pm shift. TRAINING: - Training – M-F 8am to 5pm. 3 months. 1 hour lunch. Dress: Business Casual -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- MFCU Job Description: Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center. Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied. What You’ll Do: - Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information. - Answer members telephone calls promptly and in an appropriate manner - Answer inquiries on banking products including checking, savings, loans and lines of credit - Document all customer inquiries and comments thoroughly and quickly - Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem - Determine members financial service’s needs, and recommend services and products that address these needs - Collect member loan payments. - Handle various accounting transactions. - Deliver stellar service to credit union members. No slackers here! - Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are. - Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications! - Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First!

Skills:

data entry, Customer service, member service, call center

Top Skills Details:

data entry

Additional Skills & Qualifications:

Qualifications: - Outgoing, personable candidates. You must truly love people to work here. - Team members to work one of three shifts – we have opportunities around the clock! - Previous retail/customer service experience. - Call Center and/or financial institution experience is a plus. - Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best! - Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus! Questions to ask potential candidates: • How would you rate your credit history on a scale of 1-10? • Are there any concerns about accounts in collections? • Are there any concerns about late payments? • Are there any concerns regarding past dues accounts? • Are there any concerns regarding bad debts or charge offs? • Are there any concerns regarding bankruptcies?

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.