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Estimated Pay $18 per hour
Hours Full-time, Part-time
Location Louisville, KY 40207
Louisville, Kentucky

Compare Pay

Estimated Pay
We estimate that this job pays $18.06 per hour based on our data.

$13.31

$18.06

$26.32


About this job

Job Description

Job Description
Essential Job Functions:
  • Ensures new groups and patients are properly set up and current information is maintained.
  • Responsible for tracking department reports and communication in a timely manner.
  • Ensures new group set up, changes and terminations occur timely.
  • Manages and completes weekly maintenance of: capitation, check request, aging, cash and offset reviews.
  • Responsible for monthly capitation and check requests.
  • Manages all functions of the department collections.
  • Responsible for all department hiring, training, developing and motivating employees.
  • Keeps employees up to date with any department and / or Company policies and procedures.
  • Meets weekly with employees to review progress and provide feedback on quality and quantity of work.
  • Continually evaluates department areas of opportunity to troubleshoot, improve current processes and procedures.
  • Provides weekly progress reports to management for quantity and quality of work.
  • Leads by example and sets the pace of work flow for the department.
  • Assist with communication of company and team goals to identify areas of opportunity and training or skill checks.
  • Address employee questions following company policy and procedures.
  • Effectively communicates with employees, management and customers.
  • Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
  • To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities.  Any interruptions in service should be immediately reported to your manager.  
  • Reacts positively to change and performs other duties as assigned.

Minimum Qualifications:
  • Bachelors degree with emphasis on business or equivalent experience
  • Five years managerial experience with customer service and collections
  • Previous healthcare billing and management experience preferred.
  • Must be able to work in a fast-paced environment.
  • Must have excellent customer service and leadership skills.
  • Must function with a high level of professionalism.
  • Must have excellent communication skills, both written and verbal.
  • Must have a sense of urgency and a passion for customer satisfaction.
  • Proficiency in MS Office Suite
  • Excellent organizational and time management skills.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.