Catering and Event Server

Job Title: Event Server

Reports to: Event Manager/General Manager

Summary of Position: The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the resort. Event Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

Duties and Responsibilities

• Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
• Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive.
• Be in communication with the event captain and manager regarding any special needs.
• Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
• Pass any information that is needed to the next staff member on duty.
• Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
• Maintain high standards of safety and cleanliness in all areas of the Hotel.
• Communicate any areas of need, problems, and concerns from guest to Event Manager.
• If no upcoming events, please have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event.
• Keep inventory of all equipment in order and stored in their appropriate areas.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
• Delivering Alcoholic and Nonalcoholic drinks for service to your customers table.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.

Job Qualifications

• Previous serving experience preferred.
• Excellent oral communication skills required.
• Must be a team player and demonstrate excellent organizational skills.

• Must have excellent interpersonal skills, confidence and can easily interact with strangers.

• Food Handlers Card (or ability to obtain within 7 days of hire).
• OLCC Certification preferred.
• Knowledge of food presentation, preparation and handling.
• Will stand and walk for long periods of time, possibly at extended distances
• Frequently lifts/carries up to 25 lbs and occasionally lifts/carries up to 50 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly.
• Working conditions may be indoor or outdoor depending on event location and varied weather conditions are expected.
• Varying schedule to include evenings, holidays and extended hours as business dictates.