Desktop Support Administrator

Technical Skills:

· Install, upgrade, support and troubleshoot, Windows 10, other OS and Microsoft Office 365 and any other authorized/standard desktop applications

· Install, upgrade, support and troubleshoot for printers, computer hardware and any

other authorized peripheral equipment

· Performs general preventative maintenance tasks on computers, laptops, printers

and any other authorized peripheral equipment

· Performs remedial repairs on computers, laptops, printers and any other authorized

peripheral equipment

· Customize desktop hardware to meet user specifications and site standards

· Performs work in compliance within specified warranty requirements

· Returns defective equipment/parts to maintenance inventory, documents customer

repairs, maintains and restocks assigned parts inventory to insure proper spare parts

levels

· On-site support and support for Remote sites and work-from-home computing

· Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents

· Emergency recovery maintenance for Desktops

· Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed

· Re-installation of the anti-virus packages corrupted or deleted by the users

· Day to day troubleshooting activities

· Asset lifecycle management, asset tracking, and end-of-life services.

· Perform asset management activities to ensure hardware is properly assigned to the end users and tracked/updated in the Inventory Management System

· Incident, Problem, and Change Management within the EUC environment.

· Setup, configuration, and testing of standard equipment for new hires

· Preparing and shipping equipment to be sent to new hires or as needed for support of work from home colleagues.

· Technology reclaim process. Reclaiming equipment from separated colleagues. This includes shipping materials and prepaid shipping labels to separated colleagues to facilitate the return of company equipment.

· Ability to Evaluate and test new technology for feasibility and implementation within EUC Environment

· Provide technical assistance and training to end users on computer operating systems and standard applications.

· Provide “Day One” focused support and assistance for new hire colleagues,

· Provide Smart-Hands support to perform basic technology management tasks that require on-site presence under instruction from such other support groups. IMACDs, Equipment changes, reboots and power cycles. Local servers, BIOS Updates, Local storage appliances, Network devices (Ethernet switches, Wireless Access Points)

· Parts replacement for existing servers resulting out of hardware failure.

· Project execution/implementation such as Desktop PC or Laptop Refresh or similar as requested.