Lead Recovery Support Specialist

"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”

Job Description:

The Lead Recovery Support Specialist is responsible for facilitating a safe and secure experience, where the patient's emotional and physical needs are respected and addressed. A key responsibility in this role involves supporting the program's administrative requirements and taking on a leadership role on-site when the manager is unavailable. They ensure the agency's policies and procedures, as well as the program's protocols, are implemented, guaranteeing that patients receive top-quality care.

LEAD RESPONSIBILITIES

• Oversees the orientation of employees to assure familiarity with job requirements, relevant policies, and procedures, proper use of tools and equipment, productivity expectations, safety practices, etc.
• Promotes intra- and inter-departmental cooperation and positive morale. Provides direction and answers co-workers questions.
• Responsible for departmental operations in the absence of the supervisor and delegates job duties as needed.
• Accurately coordinates work and vacation schedules. Reviews and approves leave requests. Takes appropriate action to promote attendance and minimize tardiness.
• Ensures the collection of time sheets, routes to the appropriate individual for approval, and forwards by prescribed deadline.
• Ensures that supplies are stocked and available; orders additional supplies if necessary.
• Provides initial coaching and mentoring to staff as appropriate
• Refers performance issues to the supervisor or manager to evaluate if a performance improvement process is needed.

RESPONSIBLITIES

• Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support.
• Record patient behaviors to aid treatment planning.
• Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds.
• Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes.
• Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files.
• Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance.
• Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR).
• Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately.
• Discover crucial details about the program's patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience.
• Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Education:

• High School Diploma or GED required.
• Associate of Art of Science degree preferred or equivalent combination of education and work experience.

Experience:

Benefits

We offer a comprehensive benefits package (full time employees) including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Paid vacation, sick leave, and holiday pay

For more detailed information on benefits click here: https://triumphtx.org/wp-content/uploads/2023/09/Benefit-Summary-2023-2024.pdf

IND123