Host/Hostess

Hostess Job Description Template


We are a busy club and have an open role for host/hostess. You will greet guests as they enter and show them to their table and direct them when they approach you. You will also engage with guests to ensure their experience is great. To do well in this role you should be comfortable standing for long periods and assisting wherever is needed . Smile and positive attitude is a must. Will also be trained on taking to go orders. Needs are primarily nights with weekend availability a must

Hostess Responsibilities:

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

Hostess Requirements:

• High school diploma or equivalent preferred.
• 18 Years old is a requirement, will be helping to serve drinks from the bar.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.