Call Center Customer Support

Are you known for your exceptional interpersonal skills and your quick learning ability? Are you eager to grow and be part of a vibrant company culture that values diligent work during the week and fully embraces the weekend off? Have you been recognized for your adaptability and thirst for knowledge in a supportive work environment? If so, we would like to discuss our Full-Time position in Phoenix with you.

Job Summary: Our Client Seeks a diligent and customer-focused individual to join our team as a Customer Service Administrator. This role involves many responsibilities, including sales support, accounting support, portal maintenance, technical support, and account maintenance. The ideal candidate will have a strong background in customer service, be proficient in MS Office and Excel, and be able to learn and adapt to new systems.

Key Responsibilities:

1. Sales Support (Daily):
   • Efficiently enter orders and generate sales reports.
   • Monitor order status and inventory levels.
   • Address all customer concerns effectively, including handling inquiries about lost orders, missing invoices, and product questions.
2. Accounting Support (Daily):
   • Ensure complete and accurate shipping records in the ERP system.
   • Processed invoicing, validated customer deductions, and submitted credit memo requests.
   • Analyze penalties by customers and dispute charges on vendor portals.
   • Track and coordinate National account terms, ensuring alignment with system agreements.
3. Portal Maintenance (Daily):
   • Manage updates on National account portals (Depot, Lowes, ACE, True Value, Do-It-Best, Orgill).
   • Maintain accurate profile settings, product listings, and pricing.
   • Effectively challenge debits and ensure data consistency with the ERP system.
4. Technical Support (Daily, As Needed):
   • Provide backup technical support, addressing customer queries about products and troubleshooting issues.
5. System and Vendor Agreement Management:
   • Understand and comply with customer shipping rules, regulations, and requirements.
   • Coordinate with shipping, EDI coordinator, and management to minimize fines and charges.
6. Assist National Accounts Coordinator:
   • Processed EDI orders, corrected errors, ensured accurate pricing and terms, and smoothed order flow.
   • Support Home Depot CommerceHub orders as needed.
7. Account Maintenance (As Needed):
   • Set up new accounts, update information, and assist in new item creation.
   • Work closely with customers to add items, including images, dimensions, and descriptions.
8. Assist with National Account Projects (As Needed):
   • Support yearly line reviews, new product introductions, and customer sales analysis.
9. Non-EDI Orders (As Needed):
   • Manage orders received through non-traditional channels like additional portals.

Qualifications:

• High School diploma required.
• Minimum of 2 years of experience in customer service roles.
• Proficiency in MS Office and Excel.
• Ability to quickly learn and efficiently use the CRM/ERP office system.
• Team player with excellent communication skills.

Application Process: Interested candidates should submit their resumes and cover letters outlining their suitability for the role. We look forward to welcoming a dedicated professional to our team who will contribute significantly to our customer service excellence.