Bell/Door Attendant

The Bell Attendant manages, administers, directs and controls the smooth, friendly and efficient operation of the bell stand, to ensure that the guests’ needs are handled promptly, efficiently and courteously. They maintain the valet zone and know the local restaurants and events to assist guests.

Core Responsibilities:

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel and provide excellent guest service.
• Carry baggage to the guest’s room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely pull up vehicles within the valet zone.
• Ensure the front lobby; front interior and exterior entrances are kept clean.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and “sell” the amenities of the hotel (i.e restaurant, lounge, etc).
• Pick up and deliver guest laundry for valet cleaning service.
• Respond to request for bell services within 2 minutes.
• Deliver packages and messages to guests. All should be attempted to be delivered within 15 minutes of receipt.
• Perform duties as requested by front desk and management to support guest experience.
• Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.
• Communicate with Front Office, Housekeeping and Engineering Departments regarding guest needs, any issues noticed in guest rooms, requests, and maintenance requests/needs.
• Maintains a positive work environment, fostering a culture of integrity, collaboration, and service.
• Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.
• Completes tasks, checklists, guest requests timely and accurately.
• Solves guest issues in the best manner possible, escalates when necessary.
• Able to follow property safety and security procedures.
• Perform other tasks any reasonable requests as assigned or directed.

Knowledge, Skills, and Competencies:
• High work ethic and self-initiative
• Possess a valid state driver’s license.
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Use arithmetic to accurately check totals and make correct change.

Physical Requirements:

• Stand and walk for varying lengths of time, often long periods of time
• Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques
• Push and pull carts weighing up to one hundred (100) pounds
• Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Able to drive a car safely
• Know and be able to administer first aid
• Direct evacuations in an emergency

Minimum Qualifications:

• Highschool degree, hospitality experience preferred
• 6 months of customer service experience
• Hospitality experience strongly preferred
• Able to use Microsoft Office Suite if needed and learn hotel systems as required
• Able to safely drive a vehicle
• Excellent communication skills
• Additional languages advantageous

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

International House Hotel (My Favorite Hotel LLC) is an equal opportunity employer. International House Hotel celebrates diversity and is committed to creating an equitable and inclusive environment for all employees to ensure they feel a sense of belonging. We do not discriminate and believe every individual should be proud of who they are, where they came from and take pride in who we serve.

International House Hotel (and its subsidiaries) is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, genetic information, status as unemployed, political affiliation or any other characteristic protected by federal, state or local law.