CUSTOMER SERVICE MANAGER

Balance of Nature is a whole food supplement company that’s changing the world, one life at a time. We are proud of our supportive and results-driven company culture.

Located in Hurricane and St. George, Utah. We are looking for a full-time, in-person Customer Service Manager.

What you will do:

• Support team member growth, especially with hitting quotas
• Handle voids, account problems, and escalated calls
• Authorize special case orders for your team members
• Set and achieve team goals
• Ensure tools and trackers are updated weekly
• Create and maintain a healthy and productive work environment
• Set up daily drills for team members to participate in as needed
• Lead weekly meeting with team members
• General managerial tasks like managing team schedule, updating documents, and personnel management

What we prefer you to bring:

• Collaboration, communication, and listening skills
• The ability to confront others and handle sensitive situations
• Organization and time management skills
• Professional and detail-oriented approach
• Emotional intelligence
• Proficient computer skills especially in Google Workspace
• 1+ years of experience in a customer service management role

What you must bring:

• Excellent problem-solving skills

Pay: $18.00 per hour + Commission & Bonuses

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Job Type: Full-Time, In-Person

Why you’ll love working here:

• 401(k) with a 6% employer match
• Minimum Essential Coverage insurance plan
• Health Savings Account
• Health Share Program
• Dental & Vision Insurance
• Complimentary healthy smoothie bar and lunches
• Complimentary monthly set of Balance of Nature supplement products
• Personal trainers at Iron Titans Fitness in St. George, Utah

Thank you for your interest in working with Balance of Nature!

Balance of Nature is an equal opportunity employer.