Data Analyst, Operations

Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

Travel Insured International (TII), a Crum & Forster company, is hiring a Data Analyst, Operations in Glastonbury, CT.

Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

Information about the Role, Line of Business and Team:

Serve as the main point of contact for any TII Operations data requests for ad-hoc queries, changes to reporting dashboards, new management reports, and changes to management reports. The Data Analyst, Operations will execute analytical tasks on data sets to support decision makers and provide actionable insights and reports. The operations data analyst role will use data to help us better understand our Customer Care, Claims, and Quality Assurance data by identifying interesting and useful trends in our data. You will make an impact by using your passion for data and analysis to generate actionable insights that we will use to improve our operational efficiency. The Data Analyst, Operations supports and enhances ongoing business processes and has the responsibility to continuously improve the data quality and integrity.

What you will do:

Act as a subject matter expert for Operations reporting and analysis, work closely with TII Operations units of Customer Care, Claims, and Quality Assurance
• Processing, cleansing, and verifying the integrity of data used for analysis
• Architect, manage, and provide data-driven reports
• Compiling ad-hoc analysis and presenting results in a clear manner
• Identifies and documents opportunities for change and provides recommendations
• Work closely with operations management team to determine upfront reporting needs of each project
• Collect requirements, determine technical issues, and design reports to meet data analysis needs
• Developing and maintaining web-based dashboards for real-time reporting of key performance indicators for Operations. Dashboards must be simple to use, easy to understand, and accurate.
• Maintenance of current managerial reports and development of new reports
• Develop and maintain reporting playbook and change log
• Other duties in the PUA department as assigned

What YOU will bring to C&F:

• Solid analytical and problem solving skills
• Intuitive, data-oriented with a creative, solutions-based approach
• Ability to manage time, multi-task and prioritizes multiple assignments effectively
• Ability to work independently and as part of a team
• Able to recognize and analyze business and data issues with minimal supervision, ability to escalate when necessary
• Able to identify cause and effect relationships in data and work process flows

Requirements:

• 3 years in an Analyst role is required
• A Bachelor's degree in associated field of study; data science, computer science, mathematics, economics, statistics, etc. is required
• Experience using SQL is required
• Experience with common data science toolkits is required
• Prior experience creating operations analysis

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $68,000 to a maximum of $113,300. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.