Logistics Services Support Coordinator

Job Title: Logistics Services Support Coordinator - Customer On Site

Job Location: New Albany, OH

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at .

We have an exciting opportunity for a Logistics Services Support Coordinator to support multiple levels of customer interaction and serve as a location point of contact to one of our largest strategic DGF customers with a complex supply chain.

Key Responsibilities:

• Daily tracking and monitoring of all customer's shipments to include milestones for all inbound capital/critical support items
• Shipment processing within customer's SAP system
• Arrange transportation between offsite warehouse and multiple docks at customer's location
• Provide recommendations for process improvements
• Coordination with contracted carriers and warehouse 3PLs within the designated timeline in the Service Level Guidelines (SLG)
• Serves as a 1st level of escalation and drives issues to resolution
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Drive collaboration with freight forwarding business units and external partners to craft solutions to meet customers changing needs and expectations

Skills / Requirements:

• Preferred Bachelor's degree or, combination of experience and education combined
• Ability to proactively identify value opportunities, take initiative, and act collaboratively with internal and external stakeholders
• Very strong communication and presentation skills; oral and written
• Strong customer service / collaboration skills and experience
• Strong capability to sell concepts, ideas, and continuous process improvement opportunities to internal and external stakeholders
• Self-directed and assertive; with the ability to prioritize workloads and manage concurrent projects and timelines
• Previous experience in the transportation or supply chain logistics industry preferred SAP and AES experience a plus

Why join DHL Global Forwarding?