PATIENT ACCOUNTS SPECIALIST 1 - 04162024- 57053

Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, MOCCASIN BEND MENTAL HEALTH INSTITUTE, HAMILTON COUNTY

Qualifications

Summary

Responsibilities

1. Interviews patients and/or other individuals responsible for payment of patient accounts to obtain information on financial status.
2. Researches various databases (e.g., EMDEON, Citrix, Safety Net) to obtain financial information on patients and/or other individuals responsible for payment of patient accounts.

1. Assists patients by completing applications for benefits, collecting necessary supporting documents, and maintaining contact with agency officials during the eligibility determination process.
2. Refers patients qualifying for governmental medical insurance or financial assistance programs (e.g., Medicare, Tenncare, Safety Net, social security and veteran's benefits) to the appropriate agency.

1. Communicates with patient guardians, attorneys, bank trust officers and other individuals via written correspondence/email, telephone, and personal visit to obtain additional information on a patient's financial status, clarify information on patient accounts, and/or resolve any problems concerning payment of patient accounts.

1. Posts account information into patient billing system and makes credit and debit adjustments as needed.
2. Prepares billing statements for self-pay accounts to notify responsible party of payment due.
3. Runs a reconciliation report to make sure remittance advice document and information entered into patient billing system are in balance.

1. May evaluate patient's financial status and determine the amount of payment due based on each individual's ability to pay.

1. Prepares and maintains a variety of routine records and reports such as statistical documentation, patient account records, ledgers and billing statements.

1. Explains and interprets hospital billing and collection policies and procedures to patients, financially responsible individuals, attorneys and others.

1. Provides information about patient accounts to supervisors or other staff by telephone, email or other written form, or in person.

1. Enters and retrieves information in various databases using a desk-top computer and printer.

1. Maintains hard copy patient records of financial related data.

1. Performs minor maintenance on office equipment (e.g., printers and copiers) by changing toner, correcting paper jams, or other minor maintenance tasks.

Competencies

1. Problem Solving
2. Interpersonal Savvy
3. Integrity and Trust
4. Understanding Others
5. Decision Quality
6. Dealing with Ambiguity
7. Learning on the Fly
8. Conflict Management

1. Basic knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology
2. Basic knowledge of accounting principles and practices and reporting of financial data
3. Basic knowledge of laws, government regulations, agency rules and procedures relative to patient accounts and financial status

1. Basic skills in using mathematics to solve problems
2. Basic time management skills
3. Active listening skills
4. Critical thinking skills
5. Basic reading comprehension skills
6. Basic skills in communicating effectively in writing
7. Active learning skills
8. Basic monitoring skills
9. Basic skills in speaking to convey information effectively
10. Basic negotiation skills
11. Learning strategies skills

1. Basic information ordering abilities
2. Basic mathematical reasoning abilities
3. Basic number facility abilities
4. Finger dexterity
5. Basic oral expression abilities
6. Ability to see details at close range
7. Speech clarity
8. Basic oral comprehension abilities
9. Basic written comprehension abilities
10. Basic written expression abilities

Tools & Equipment

1. Personal Computer
2. Telephone
3. Printer
4. Fax Machine