Customer Service Rep-Financial Services

Are you ready to take your career to the next level in a dynamic and friendly work environment? Look no further! Our Fortune 100 company, headquartered in Columbus, Ohio, is seeking enthusiastic candidates like you to join our team of Financial Customer Service Representatives.

Why Work for Us:

• Competitive hourly pay rate starting at $19.00 per hour
• Conveniently located at 1000 Yard St. Grandview Heights, OH 43212
• Hours are Monday- Thursday 11:30 am- 8:00pm and Fridays 9:30 am-6:00 pm
• Enjoy a hybrid work schedule after training, balancing office and remote work
• Weekly pay, health benefits, and exciting career growth opportunities await you!

What you would be doing:

• The Life New Business Solutions Center team is responsible for taking inbound calls from agents who submit life insurance applications. This team answers inbound calls for all pending life cases for all distributions and acts as a liaison to the Case Managers and Underwriters. The position is focused on ensuring that the life insurance policies meet good order requirements and completeness and performs data entry into the administrative systems. This Solution Center is responsible for delivering a quality experience with each interaction, while maintaining and exceeding service level agreements. This role requires a greatattention to detail, the ability to learn fast and to manage ambiguous requirements, and a high quality and productivity focus. Technical knowledge relating to life insurance, soft-phone skills and multi-tasking are just a few of the critical attributes needed to be successful in this role.

salary: $18.99 - $19 per hour
shift: First
work hours: 11:30 AM - 8 PM
education: Associate

Responsibilities

What we are looking for in a candidate:

• Have an engaging personality
• A candidate who hunts for ideas and seeks feedback for opportunities to improve in their job
• Easily adapts to change
• Passionate and driven
• Be passionate and believe in what we do and who we are
• Someone interested in building a career in Financial Services

As an ideal candidate you will have:

• A completed or nearly completed bachelor's degree (preferably in Business, Communications, Economics or a related field)
• Candidates interested in building a career in a service atmosphere with a top employer
• One year of solid work experience in a service related field. Restaurant, retail, administrative, hospitality, etc.
• Candidates must be able to deliver friendly customer service while talking on the phone and working through computer systems simultaneously

Skills

• Financial Services
• Financial Planning
• Microsoft Office
• Telephone Etiquette
• detailed oriented
• Empathy
• Time Management
• Insurance
• Investment Management
• Adapting to Change
• Customer Service

Qualifications
• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.