Administrative Officer 1

THE POSITION

An exciting opportunity has arisen within the Department of Transportation for an administrative officer 1 position in the vibrant Dauphin County. This role plays a crucial part in providing analytical support to the Driver and Vehicle Services programs as well as Law Enforcement. As an administrative officer, you will also have the responsibility of conducting fraud investigations and overseeing the cutting-edge Facial Recognition Program. Don't miss out on this chance to make a difference and apply today to join our dynamic team!

DESCRIPTION OF WORK

As part of this position, your main responsibility will be to carry out investigations into fraudulent activities. These investigations may be initiated by various sources such as customer complaints, tips from internal or external sources, audit findings, or requests from law enforcement agencies. You will be required to thoroughly document and track all the findings from these investigations and analyze them to identify any potential trends or patterns that may help in detecting and preventing future fraud. Based on your analysis, you will also be expected to provide recommendations on how to mitigate the risk of fraud. Additionally, you will be responsible for preparing investigation requests when necessary to resolve customer issues. It is crucial that you ensure timely responses to customers and adhere to the established guidelines within the Risk Management Office (RMO). Furthermore, you will be in charge of managing the Facial Recognition (FR) Program, which aims to identify potential fraud cases and collaborate with law enforcement agencies for further action. You will also be required to correspond with customers, law enforcement agencies, law offices, and the courts regarding FR cases. Lastly, you may be called upon to testify in criminal and civil court proceedings on behalf of the department.

Additional details regarding the duties of this position may be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 75 hours bi-weekly.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• This position is eligible for an alternate work schedule.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.