Lending Manager

Seeking highly skilled and experienced Lending Manger to oversee operations in a multi-tenant environment with both onshore and offshore teams. The ideal candidate to be in full compliance with applicable state and federal laws and regulations, as well as internal policies and procedures, the Lending Manager is responsible for the daily operations, supervision, and management of Lending underwriting, processing, closing, and servicing staff. The manager will direct department staff with the evaluation, structuring, underwriting, processing of consumer/ home equity Lending products, and Lending servicing. All employees are also expected to meet a high level of partner/member service by:

· Act as primary point of contact for credit union partners, ensuring service levels are met, expectations are exceeded, and guidance provided where needed

· Provide leadership and direction to both onshore and offshore team, fostering a collaborative and high-performance service culture

· Monitor team performance metrics and implement strategies to improve efficiency, quality, and turnaround times

· Providing professional, prompt, accurate and efficient responses to email or other communication requests from external partners

· Promptly researching and resolving Lending inquiries, servicing inquiries, and problems as they arise

The manager will be a key participant in the continued development and updating of Lending processes. The manager will exercise proper authority and prudent judgment in identifying, analyzing, and evaluating Lending risk. In addition, the manager will:

· Provide necessary back-up to subordinate staff and Director of Operations as needed to ensure efficient operations and adherence to service level agreements

· Actively participate in ongoing efforts to continually improve customer/ member service for both internal and external partners/ members

· Keep abreast of current NCUA, CFPB, as well as other State/Federal regulatory guidelines

· Provide management response to applicable quality control findings. ;

· Prepares and submits annual HMDA reporting

· Attend conferences, seminars and/or training sessions relating to area of responsibility as assigned by Director of Operations.

· Maintain company NMLS licenses as well as updating required postings

· Assist in the development of, and maintain department manuals (procedural and policy) for underwriting, processing, closing, and servicing

· Facilitate service-related meetings with credit unions to ensure compliance with service level agreements for lending

· Conduct regular meetings with staff to discuss pipelines, processes, goals, etc.

· Perform other duties as assigned

The manager will possess a thorough knowledge of credit union products and services as well as a thorough knowledge of Lending servicing requirements and operations. The manager will also:

· Complete expected level of product certifications and training

· Embrace new products/services, procedures, and processes

· Adapt positively to frequent changes

· Possess problem-solving skills

· Possess effective communication and interpersonal skills

· Be self-motivated and capable of working in a multi-tenant, fast-paced, high-volume environment

· Have intermediate knowledge of Microsoft Word and Excel as well as other applicable software

· Have intermediate mathematical skills (calculations and concepts involving percentages, fractions, decimals, etc.)

· Have a thorough knowledge of applicable NCUA, CFPB, State and Federal regulations

· Have a thorough knowledge of credit union products and services

· Have a BS degree and a minimum of five-year’s experience Lending underwriting, processing, closing, and servicing, or equivalent work experience

· Work the days and hours assigned and be available to communicate with employees, manager, and other persons with whom interaction is required to accomplish tasks

This position requires an individual exhibiting strength in the following areas:

· Working within a multi-tenant environment

· Process efficiency and managing back office productivity.

· Exemplary service culture.

· Corporate Values

· Dependability

· Initiative

· Teamwork

· Supervision/ Management

· Quality Control

Submit your resume & join our talent network!

Please note that we are not a mortgage company. Although experience in the mortgage industry may prepare you for certain roles with us, our focus today is helping our credit union partners with back-office consumer & home equity loan operations.