Support Center Operations Intern

Internship Overview:

We are seeking a motivated individual to join our team for a support center internship focused on customer service, financial analysis (including accounts receivable), and administrative duties. This internship presents a unique opportunity to gain hands-on experience and develop essential skills in a dynamic and fast-paced environment.

Key Responsibilities:

Customer Service:

• Assist with inbound and outbound customer inquiries via phone, email, and chat.
• Provide timely and professional responses to customer requests and concerns.
• Collaborate with team members to ensure a positive customer experience at every touchpoint.

Financial Analysis:

• Support the finance team in accounts receivable management and analysis.
• Assist with invoicing, billing reconciliation, and financial reporting tasks.
• Conduct research and data analysis to identify trends and insights for decision-making.

Administrative Duties:

• Perform general administrative tasks such as filing, data entry, and document management.
• Assist with special projects and initiatives to support operational efficiency.
• Organize and maintain digital files, ensuring accuracy, accessibility, and compliance with company policies and regulations.
• Collaborate with team members to streamline workflows and improve efficiency in information retrieval.

Benefits:

• Hands-on experience in customer service, finance, and administrative functions.
• Mentorship and guidance from experienced professionals in the industry.
• Opportunity to develop transferable skills and explore potential career paths.

Qualifications:

• Strong communication skills and a customer-focused mindset.
• Detail-oriented with the ability to prioritize tasks and manage time effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
• Eagerness to learn and a proactive approach to problem-solving.
• Open to individuals who are still exploring career options or haven't declared a major yet.