Overnight Crew Member
•Today
Verified Pay | $15.25 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Sylmar, California |
Compare Pay
Verified Pay This job pays below average compared to similar jobs in your area.
$15.25
$59.78
$108.54
About this job
Job Description
Job Description
Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The starting pay is 15.25 per hour.
Essential Duties and Responsibilities
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The starting pay is 15.25 per hour.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up and utilization of the Planet Fitness App.
- Take prospective members on tours.
- Facilitate needed updates to members accounts and collect balances.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club. You will be required to clean the entire gym overnight.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Must have typing skills.
- You will be required to work Friday, Saturday and Sunday nights and a 4th shift during the week.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift..
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- You will be required to vacuum and mop.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 935208531 Posted: 2024-05-03 Job Title: Crew Member