Move Coordinator

Berger Transfer & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 110 years! Berger is Allied Van Lines’ largest agent with 16 locations throughout the U.S.

Berger Transfer & Storage, Inc is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Berger, our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Berger’s Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interaction, and strive to be open, honest and fair will be at the top of our list.

We are seeking a MOVE COORDINATOR to join our team in Columbus, Ohio! Our Move Coordinator is our customer’s advocate. They provide service support to our corporate account customers relocating for their company. This individual works closely with our transferring customer, to schedule and organize all aspects of their move. They interact closely with several service areas within the Berger organization including Operations, Claims, Billing, and other various departments. They also work closely with our vendor network to ensure all required services are authorized and scheduled.

Responsibilities for our Move Coordinator include but are not limited to:

• Act as the Transferee’s main point of contact for coordination & movement of household goods;
• Communicate with customers to coordinate move and ensure the highest level of customer service and satisfaction;
• Oversee all assigned corporate moves from point of shipment acceptance to delivery. This includes monitoring and tracking coordination of all corporate moves with suppliers from point of shipment acceptance to delivery;
• Receive survey results and verifies all quoted services are in accordance with account policies;
• Provide estimates to our accounts based upon survey of goods to be moved;
• Work directly with agency network on the scheduling of all moving services, critical needs and problem resolution. This includes working with agency network and all Third Party service providers to ensure timely communication of transferee requested order fulfillment and change management;
• Identify policy expectations and works with the account for authorizations and other move details;
• Assist with providing proper paperwork to ensure timely billing to client.

The successful candidate for this position will share the following knowledge, skills and abilities:

• High School Diploma or Equivalent (required);
• Minimum of 1 year customer service experience is required;
• Strong Customer Service and Interpersonal skills;
• Excellent communication skills (both written and verbal);
• Strong organizational skills, including maintaining an organized work space and have the ability to complete tasks according to schedule;
• Tenacious attention to detail;
• Ability to handle heavy phone work;
• Must be able to demonstrate previous successful experience with Microsoft Suite (Word, Excel and Outlook);
• Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc).;
• Basic math skills including addition, subtraction, multiplication, division, percentages and fractions

Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:

• Competitive Pay;
• Medical, Dental & Vision Benefits;
• Paid Time Off (being accruing your very first day!);
• 401K;
• Employee Discounts with Verizon, Expedia and more!

Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.