Service Department Clerk

Experience in creating repair orders for customers and communication with the service department.

Responsibilities

• Promptly meets and greets customers
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• Preferred Experience:
  
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
• • Experience as a vehicle mechanic or lubrication technician