Sales Support Specialist

JOB SUMMARY

Build sustaining, long-term relationships with Accounts by serving as the primary interface for them and providing information and follow-up activities as required to ensure complete customer satisfaction.

JOB RESPONSIBILITIES

• Provide account support such as new product introductions (NPI Spreadsheets) and updated product photos & data to company accounts.
• Assist company accounts & manufacturing representatives in obtaining marketing and sales support literature and data.
• "Scrub" National Account websites to ensure up-to-date and accurate information is being presented for company product lines.
• Maintain technical knowledge of all new and existing products.
• Maintain files on the shared drive. Including spreadsheets, marketing prices & other files pertaining to national accounts.
• Follow up on tradeshow leads.
• Assist customer service with rollover calls and provide back-up support as needed.
• Responsible for creating quotes based on info in the SAPPI portal
• Support the outside sales team with any requests involving company accounts.
• Coordinate with the Sales Team, Marketing and Logistics Department on all aspects of trade shows for the Sales Team including shipping of all materials and booth supplies.

JOB REQUIREMENTS

• High school diploma or equivalent required; some college coursework in written composition
• Advanced experience using Microsoft Office software to prepare correspondence, develop reports, utilize spreadsheets and create presentations required.