Customer Service Lead

Customer Service Lead Opportunity $40 per hour

2 Years Supervisor or Manager Experience. (Not a work from home position)

GOCO Consulting is looking for qualified candidates to serve as Customer Service Leads (CSLs) to manage CRC* sites when a power shutoff occurs. (Work sites within 50 miles, required minimum distance). Successful candidates will be added to an Eligible to Work List. While paid training opportunities will be provided throughout the year, it is expected that most work assignments will be during fire season (June-November) and during periods of heavy rain or snow (December-February).

**Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access), and provide up-to-date information in communities when a community-wide power shutoff occurs.

Work events averaging 2-3 days, could range from 1-10 days. It will likely include 8-hour shifts and working with community members during emergency situations. CSLs will be responsible for:

• Managing 1-2 Customer Service Support (CSS) staff as well as with on-site Security, Equipment and Traffic personnel
• Site setup including laptop, printer, signage and supplies
• Providing clear and detailed reporting during and after each shift
• Managing and reporting inventory, including maintaining specific item counts
• Ensuring 1 charger per person only during entire PSPS event over the 1-3 days
• Leading safety briefings before shifts, ensuring all staff, visitors and media follow safety guidelines and procedures
• Preparing incident reports and helping resolve onsite issues
• Maintaining consistency between shift changes by communicating with incoming/outgoing CSL

Qualifications (Required)

• Be at least 18 years old with High school diploma or GED
• 2+ years’ experience as a supervisor or manager with direct customer service contact
• Excellent Computer and Applications skills to track reporting, attendance, resources, information and communication (via laptop and smartphone)
• Must own a smartphone.
• Access to reliable transportation to travel to and from assigned work location
• Ability to resolve interpersonal conflict in a calm professional manner
• Ability to follow and enforce procedures, guidelines and policies
• Available to work flexible schedules, extended hours, nights and weekends
• Ability to lift up to 25 pounds
• Ability to report to work location on short notice (typically 24-48 hours from time of notification)

Preferred (Not Required)

• Ability to travel to sites up to 250 miles away from home
  • Fluent in additional language(s): Spanish, Mandarin or Cantonese, Korean, American Sign Language (ASL), Vietnamese, or Tagalog