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Verified per hour
Paralegal
•4 days ago
| Estimated Pay | $28 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Albany, New York |
Compare Pay
Estimated Pay We estimate that this job pays $27.85 per hour based on our data.
$21.61
$27.85
$39.92
About this job
Job Description
Job Description
Job Duties:
- Responsible for handling a variety of consumer financial services complaints in a timely and effective manner. This includes reviewing the financial institution’s response to the complaint, writing a brief synopsis of the dispute, and sending the consumer the appropriate letter to close the case.
- Respond to phone inquiries and written inquiries from consumers regarding their complaint or general issues they may have with a financial services company.
- Inform consumers of complaint filing procedures or refer them to another government agency, if appropriate.
- Code incoming new consumer complaints and send out the proper initial letters.
- Identify cases requiring prioritization and refer them to a supervisor for assignment.
- For new financial services respondents not already in our system, research the entity’s license status, applicable government regulator, and obtain the institution’s contact information to handle the complaint.
- Work collegially and collaboratively as a team in support of handling and resolving consumer financial services complaints.
- Other duties as assigned
Qualifications:
- Minimum of one year of experience working as a paralegal
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