Customer Service Representative

A-Line Staffing is now hiring a Healthcare Consultant Customer Service Representative in Franklin TN. The Healthcare Consultant Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Healthcare Consultant Customer Service Representative position, please apply to this posting

Healthcare Consultant Customer Service Representative Compensation

• The pay for this position is $16.55 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Healthcare Consultant Customer Service Representative Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position is M-F 8-5

Healthcare Consultant Customer Service Representative Responsibilities

• The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments.
• Responds to telephone inquiries from new policyholders, tenured policyholders, agents and their representatives
• Provides information coverage and benefits, billing and payments and field general questions. Determines the best method for providing services.
• Verifies insurance and/or payments
• May perform data entry.
• May assist with the processing of billing paperwork.
• Accurately maintains files of all patient account profile information and referral source data.
• Resolves patient complaints by identifying the root cause of opportunities and coordinating appropriate corrective action.
• Knowledge of Medicare and 3rd party vendors is a plus.
• Ability to demonstrate excellent customer services to members, agents and their representatives.
• Must demonstrate strong attention to detail and proven analytic and problem solving.
• This role will require an understanding of insurance concepts, including governmental plans, ancillary plan benefits, and other coverages.
• Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor’s office then anything below managing 75 calls/day would not translate to similar environment).
• Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
• Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
• Basic alpha number data entry skills with attention to accuracy and quality is essential.
• Intermediate math skills are required with attention to detail and quality essential.
• Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology.
• Ability to work with people in a team environment while meeting individual performance goals.
• Must be able to read and interpret policies, procedures and instructions.
• Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Healthcare Consultant Customer Service Representative Requirements

• Must have basic computer skills relevant to MS Outlook and Excel
• Must be able to type 35 wpm
• High School Diploma or GED
• Attendance is mandatory for the first 90 days

If you think this Healthcare Consultant Customer Service Representative position is a good fit for you, please apply to this posting!

JOB ID 134728