Director of Food & Beverage

Reports to

General Manager

Job Summary

The Food and Beverage Director will oversee the Food and Beverage operation and provide direction with the assistance of department heads.

Essential Functions

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Direct, manage and develop all restaurants, food venues as well as oversee banquets and catering.
• Create, develop and monitor new concepts and ideas for venues.
• Develop a business plan that will support company initiatives and enhance quality and service, associated costs, team member development, retention strategies and productivity benchmarks.
• Assist in the creation, development, and implementation of an effective strategy designed to maximize profitability by ensuring revenue opportunities meet or exceed expectations while prudently utilizing available resources.
• Ensure appropriate number of qualified team members are recruited for and retained to ensure products and services offered exceed the expectations of external guests and internal guests.
• Monitor and ensure expenses remain within operational projections or approves variances as may be necessary to ensure property wide revenue producing capabilities are maintained.
• Facilitate the flow of information throughout the department by organizing and presiding over regularly scheduled meetings with department team members and management.
• Review operations and makes recommendations to General Manager. Participate in budgeting process for property.
• Investigate and resolve complaints regarding food quality, service, or beverage quality.
• Analyze volume in relation to anticipating staffing needs, targets market demographics; and projects sales.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Monitor food preparation methods, portion size, garnishing and presentation of food in order to ensure food is prepared and presented in an acceptable manner.
• Monitor budgets and payroll records and review financial transactions in order to ensure that expenditures are authorized and budgeted.
• Monitor compliance with health and safety regulations regarding food presentation.
• Establish standards for personal performance and guest service.
• Manage, mentor, and develop a high-performing Food and Beverage Management team; delegate job assignments to direct reports and provide measurement of results and constructive feedback.
• Review work procedures and operational problems and determines ways to improve service, performance and safety.
• Organize and direct workers training programs, resolve personnel issues, hire new staff and evaluate team member performance.
• Review menus and analyzes recipes in order to determine labor and overhead cost and assignment of pricing guidelines.
• Monitor team member and guest activities in order to ensure liquor regulations are followed.
• Arrange for equipment maintenance and repair along with services in waste removal and pest control.
• Demonstrate and promote KLECH core values and MAD skills
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have a bachelor's degree in a business or hospitality related major. Five (5) years proven experience as a Director of Food & Beverage in a casino may substitute for the degree requirement.
• Must have previously held the position of Director of Food & Beverage in a casino.
• Must have at least five (5) years of related F&B managerial experience in a high volume complex casino.
• Must have multi-unit/venue experience.
• Must have experience driving profitability through the knowledge and prior practice of menu engineering, effectively managing cost controls and payroll management.
• Must have a stable job history.
• Industry related start-up operational experience is preferred.
• Food service sanitation training course certification is preferred.
• Culinary certification and/or chef experience is a plus.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

We exercise Native American preference.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.
• In-depth knowledge of restaurant front and back of the house operations and good working knowledge of kitchen operations.
• Extensive knowledge of food service equipment.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment:

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.