IT Support Technician

IT Support Technician

Full Time | Days |Monday-Friday | 8:30am-5pm

** Up to$29.89/hour - based on experience**

United Methodist Communities is currently seeking an IT Support Technician for The Shores, our Senior Care Community located in Ocean City, NJ within picturesque Cape May County.

Requirements for an IT Support Technician:

• High School Diploma or equivalent.
• Associate's Degree in Computer Science preferred.
• Requires 2-3 years of experience troubleshooting and repairing a combination of hardware and software, 5 years' experience preferred.
• Must have knowledge of Microsoft applications.

Responsibilities for an IT Support Technician:

• Provides support and assistance to end users in the area of operating systems, networking connections, and information systems.
• Troubleshoot the reasons for the fault and explain the fault to end users if appropriate.
• Configure and deploy new hardware including desktops, laptops, tablets, phones, copiers, and other devices.
• Records problems and their solutions for future reference; tracks problems for a timely resolution.
• Maintains IT asset inventory systems and technical support documentation.
• Handle tickets escalated from the Help Desk in a timely manner.
• Provide follow-up to users after initial visit.
• Retain ownership of own assigned tickets and update ticket logs daily.
• Adds, deletes, or changes staff network access, application passwords.
• Maintains organization wide email accounts, resolves email issues, and notifies end users on all changes.
• Assists in evaluating end user needs and recommends appropriate equipment and software configurations.
• Provide technology support and education on hardware and software to UMC associates and residents.

About UMC:

• Our Mission is to serve our community with passion, so all are free to choose abundant life and thrive by embracing an active lifestyle
• Certified A Great Place to Work for the last 5 years, we continue to grow and innovate to meet the needs of our residents while building upon our rich history of over 115-years of dedication to the communities we serve
• We offer 4 Full-Service Communities, 5 Affordable Housing Communities and HomeWorks throughout the State of NJ, offering a variety of options from Independent Living, Assisted Living, Memory Care, Long Term Care, Short Term Rehab, home care and more!
• Our company culture at UMC is built on our values of Compassion, Respect, Stewardship and Service.

Benefits offered by UMC for our Associates/Team Members:

• Employer-subsidized Medical and Dental Coverage (eligible at 30-hours per week)
• 403(b) Retirement Savings Program with Employer Match
• Employee Assistance Program
• Tuition Assistance, Professional Development and E-Learning
• Employee Discount Program
• Homeowner/Renter/Automobile Insurance (NJ Manufacturers)
• Generous Paid Time Off Program
• Group Life Insurance (No Cost to YOU!)
• 9 Paid Holidays/Premium Pay when working holidays
• Free uniform items & additional uniform allowances
• Additional great benefits like Vision coverage, Health Savings Account, Voluntary Life Insurance & so much more!

UMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.