Patient Service Representative - Family Medicine Clinic

Patient Service Representative

Position for the Family Medicine Clinic location

Grand River Medical Group is seeking a passionate, flexible and motived Patient Service Representative to perform clerical duties for the daily operation of the practice. These duties include scheduling appointments, verifying patient demographics and insurance, accepting forms of payment and answering telephone calls.

The ideal candidate will provide a high-quality customer experience while maintaining a friendly and positive environment. Dependability and flexibility with schedule is a must. They will be able to work in a fast-paced environment and have strong organizational skills. They will need to be a strong team player and work closely with receptionists and clinical teams.

As a Patient Service Representative, you will need the ability to use office equipment such as computers, telephones, and fax and copier machines. You will become knowledgeable of the patient scheduling program and electronic medical record.

This is a full-time position, 35-40 hours per week, with no evening or weekend requirements. Hours typically fall between 7:15am - 5:15pm.

Duties include but are not limited to:

• Interview patients to complete insurance and privacy forms.
• Schedule and confirm patient appointments, cancelations, check-ups and physician referrals.
• Answer telephones and questions regarding insurance and payments and direct calls to appropriate staff.
• Review, update, or obtain patient information making necessary changes to ensure correct billing and enter demographics into system. Verify insurance information/status.
• Accept payment of copays, deductibles, statement balances and balance cash drawer daily.
• Schedule/cancel appointments for patients; ensure that all procedures are properly scheduled in the computer system. Complete schedule maintenance as directed.
• Perform clerical duties for the daily operation of the practice.

Education/Experience/Skills:

• Ability to provide a high-quality customer experience with each interaction.
• Ability to work independently as well as part of a team.
• Friendly, empathetic, and accountable.
• High school diploma or general education degree (GED).
• Three months to one year similar or related experience and/or training; or equivalent combination of education and experience.
• Ability to use office equipment, such as computer, telephone, fax, copier, calculator.
• Knowledge of patient scheduling program and electronic medical record.

We offer: A competitive hourly wage plus a very attractive benefits package including vacation, generous company provided benefits, and much more.

Grand River Medical Group is an independent physician owned practice located in Dubuque, IA. We provide a wide range of healthcare services from primary care to subspecialty care for adults and children. We currently employ over 300 team members who help support the practices and clinical operations of over 65 physicians, nurse practitioners and physician assistant clinics, our urgent care network, and four dialysis units located in Iowa (Manchester and Dubuque) and Wisconsin (Platteville and Richland Center).

Grand River Medical Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.