Deskside Support Engineer(L2 Support) Philadelphia, PA

Job title

COGNIZANT IS LOOKING FOR Senior Deskside Support Engineer

Experience

8-10 Years

Job Location

Philadelphia, PA

Roles & Responsibilities

• Oversee daily operations of the Service Desk ensuring timely resolution of incidents and requests.
• Implement and handle incident management processes to minimize impact on service quality.
• Use MS Excel and Windows for data analysis and reporting to improve service desk performance.
• Work with BMC Remedy and Service Now to streamline incident and change management processes.
• Develop and integrate Chatbots to enhance user experience and automate routine tasks.
• Participate in Change Lifecycle Management activities to ensure seamless service modifications.
• Support Service Desk - UAM (User Access Management) initiatives to enhance security and user access controls.
• Collaborate with multi-functional teams to identify and implement service improvement opportunities.
• Stay updated with the latest trends and technologies in IT service management.
• Deliver training and support to junior team members on service desk operations.

Qualifications

• Proven experience in Service Desk and Incident Management is required.
• Familiarity with MS Excel and Windows for operational tasks and reporting is highly desirable.
• Experience with BMC Remedy and Service Now for efficient incident and change management is dvantageous.

- Knowledge of Chatbots Change Lifecycle Management and Service Desk - UAM will be a plus.

• Strong analytical and problem-solving skills are essential.
• Excellent communication and teamwork abilities are required.
• Ability to work in a fast-paced and dynamic environment is crucial

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer M/F/D/V

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 23 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.