Desktop Support Engineer

Desktop Support Engineer

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the bank of banks - 97% of the worlds top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, were approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

Were seeking a future team member in the role of Desktop Support Engineer to join our Workplace Technology Support team. This role is located in Lake Mary, FL On Site.

In this role, youll make an impact in the following ways:

• Monitor, support, repair, and maintain computer equipment, perform images on PC's and connect to data and applications servers to troubleshoot.
• Support and perform maintenance on file and application server software, hardware, and monitor network, server, and application performance and availability.
• Address potential systems issues in a proactive manner, resolving problems directly or working closely with Support Engineers and other support groups whenever necessary.
• Work with vendors to assist in installation and troubleshooting of issues, provide 2nd and 3rd level support to end users (in person and over the phone) and provide assistance with activating and troubleshooting handheld devices such as blackberries and iPads.

To be successful in this role, were seeking the following:

• Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required.
• 2+ years of experience in technical and customer-support required; experience in the securities or financial services industry is a plus.

At BNY Mellon, our inclusive culture speaks for itself. Heres a few of our awards:

• Fortune Worlds Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloombergs Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• , Disability: IN 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDPs Climate Change A List

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.