High School Office Manager: 2024-2025

Position: Front Office Manager

Location: Match High School (Brighton Neighborhood of Boston, MA)

Start date: August 1, 2024

FRONT OFFICE MANAGER POSITION SUMMARY

We are seeking a Front Office Manager at Match High School, located on 1001 Commonwealth Ave. in the Brighton neighborhood of Boston, MA. The Front Office Manager will be responsible for ensuring every parent, student, and visitor feels respected and well cared for when they come to our school. They are the face of the school and serve as a primary contact for all stakeholders of the school community: students, parents, school staff, and visitors. The Front Office Manager also oversees the administrative systems of the front office including attendance, maintaining school records, school to family communication, tending to the health needs of our students as needed, and ensuring public areas are clean and tidy.

The Front Office Manager will report to the High School Director of Operations. The compensation for this position ranges from $65,933-70,054 and is set based on prior years of relevant experience. Match offers a comprehensive benefits package that includes 90% coverage of health insurance costs and student loan repayment assistance.

Responsibilities:

Office Management

• Implement front office systems with fidelity to ensure consistency and efficiency;

• Deliver the utmost level of customer service; and gracefully manage parents, visitors, phone calls and messages;
• Prepare, format, execute school documents and mailings to be sent home;
• Prepare announcements for upcoming events and work with rest of operations team to send home flyers and auto calls to inform and remind families of events;
• Assist with building cleanliness, and the appearance of public spaces;
• Collaborate with Operations Team on meals, and purchasing/ organization of supplies and materials.

Data and Information Management

• Assist with management and maintenance of student electronic data using PowerSchool, Deanslist, and Google Apps for Education
• Record & modify (tardies, early dismissals) student attendance data as needed to accurately capture student daily attendance
• Maintain student dismissal lists to ensure students are correctly taking bus or picked up
• Manage student form collection, maintain accurate lists, and maintain records for all students; and
• Manage and assist in the process of progress report and report card distribution creation and distribution.

Student and Parent Relations

• Build and maintain strong relationships with MHS parents;
• Serve as a main communication line for parents, including sending autocalls when needed;
• Provide translation/ interpretation services for MHS as needed; andHelp uphold student behavior expectations.
• Perform other related duties as needed.

Perform other related duties as needed.

QUALIFICATIONS

• Strong commitment to the mission and vision of Match;
• 2 or more years of office experience, preferably in a school (strongly preferred);
• Fluent in Spanish (preferred)
• Ability to interact well with multiple stakeholders- students, parents, teachers, administrators, community members, and visitors
• Proficient in using technology for communication and data organization, especially email and Google suite applications (sheets, documents, slides)
• Superb communication skills, both written and verbal;
• Strong organizational systems
• Warm, calm, and welcoming presence;
• Ability to multitask, prioritize, and meet deadlines;
• Ability to work both independently and collaboratively, and
• Possess a growth mindset and be eager to receive and implement feedback as needed.

PM20

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