Continuous Improvement (CI) Support Technician

The CI Process Support Technician will support improvement of Customer Experience and Operations/Manufacturing Systems. This role will represent Continuous Improvement department on initiatives related to Continuous Improvement, Product Development, Operations Manufacturing and Quality. Also serves as an Operations liaison to Customer Support Services, Technical Publications, R&D, and our Customers.

Supporting Elevate, Infinity, & Modern Collections
• Provide thorough, accurate, consistent, and timely responses to product and/or process questions from Customer Service/Sales Representatives and internal Field Service department (CI Inbox).
• Support customer facing teams/groups by providing and facilitating product and service-related expertise
• Ensure all contributors and those with proper expertise are engaged appropriately
• Support the development of customer facing communication and training; includes written service instructions, training materials and video supplements
• Support filed service solutions-think differently, innovate, and design service solutions that meet customer expectations, product performance standards, and are cost effective for the Marvin Company
• Lead effective root cause analysis with all contributors-R&D, Quality, Engineering, Materials, Manufacturing, Customer Services, etc.
• Function effectively as a project core team member and/or project leader
• Successful core team member for Support, IPT, and PPT projects
• Provide Continuous Improvement expertise to customer-facing concerns, service, and obsolescence matters
• Successful leadership of moderately sized/complex initiatives/support/IPT projects with a focus on:
• Building products to design and performance standards
• Meeting/exceeding customer expectations
• Reducing warranty costs and instances
• Providing solutions for field service concern and/or fee-for-service initiatives
• Manufacturing operations process improvements
• Completion of projects on time, within budget, and with proper documentation
• Travel to Marvin facilities and Jobsites as needed

• Bachelor's degree in Engineering Technology, Industrial Technology or Manufacturing Technology preferred; Associates degree and/or 10+ years' experience in product design, product support, or manufacturing environment required
• Requires strong knowledge and fluency with:
• Manufacturing software (ICIM)
• Autodesk (AutoCAD, Inventor, CAD, etc.)
• Marvin Document Management System
• Microsoft Office Suite
• Order Management System (Marvin_OMS)
• Service support Systems (MODL)
• Strong written and oral communication skills
• Demonstrated competencies as a leader/project manager
• Requires the ability to collaborate and influence
• Significant service knowledge and skills required
• Working knowledge of product design, installation requirements, jobsite air/water/structural testing practices, and general industry installation practices is required
• Demonstrated ability to conduct analysis that manages the balance between customer satisfaction and profitability

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. owned and -led window and door company, you belong to a community full of opportunities.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.