Control Towers Billing Manager

The Control Towers Billing Manager will supervise AIT's billing operations, ensuring the timeliness and accuracy of billings. This role is responsible for completing timely invoicing of customer activity, posting task and providing weekly, monthly results of the invoicing activity. Establishing and administering the groups SLAs & KPIs. Communicate with various internal stakeholders to include, Stations Managers, Finance Managers, Regional Manager, Regional Directors related to invoicing, and financial topics. Provide guidance and oversight to team members, support training and developments for the team members.

Ensure compliance with billing and invoicing processes including: Information verification, monitoring customer accounts, and resolving billing discrepancies
• Lead a team of agents that perform invoicing function and coordinate their daily activities
• Establish administer and maintain KPIs and SLA for the invoicing group.
• Maintain historical records and file / documents with scanning department.
• Assist other stations with ad hoc invoice inquiries
• Work closely with AIT's teams to improve billing processes and automated systems
• Establish SLA & KRI governance performance standards
• Ensure effective resolution of billing disputes
• Lead the analysis of contracts to ensure billing is performed in compliance with all contract terms
• Research and resolve invoice discrepancies and issues.
• Manage the communication of payment schedules, deferments, and the nature of indebtedness
• Liaz with various primary stakeholders to include Finance Managers, Station Managers, Regional Directors concerning the topic of finance and invoicing

Education Qualifications

• Associate's Degree Business Administration Required

Experience Qualifications

• 7+ years freight forwarding experience, with large scale operational background, and 7+ years of progressive leadership roles. Required
• 7+ years Supervisory or managerial experience Required
• 7+ years Industry experience - Logistics environment with international and domestic experience Required
• 5+ years Experience in billing or invoicing operations Required

Skills and Abilities

• Proven ability to lead and manage the activities of a diverse workforce. (High proficiency)
• Microsoft Office Suite (Medium proficiency)
• Ability to plan, review, supervise, and inspect the work of others. (High proficiency)
• Time management skills (High proficiency)
• Excellent verbal and written communications skills (High proficiency)
• Analytical, problem solving and decision-making skills (High proficiency)

Other Skills We Hope to See:

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• global organization in a matrix structure

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.