Senior Manager - Operations Support

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the "Fourth Industrial Revolution" (4IR) with the emergence of technologies like our outstanding 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through ground breaking technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a meaningful role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected. This role will work with leadership and key partners on behalf of the Vice President and will provide executive-level support, planning, analysis, and presentation development to ensure strategic business plans are successfully articulated and communicated at the highest levels of the company. You will build and maintain executive level presentations.

• Providing communication and support to the region for critical topics.

• Maintaining relationships with key partners, Network leadership and executive team members.

• Coordinating executive site visits/town hall meetings.

• Serving as a liaison to SVP & Corporate Communications staff.

• Driving transformation through the development and implementation of a strategic culture program to ensure a high degree of employee engagement and satisfaction.

• Monitoring and analyzing survey results and leading the development and governance of related action plans.

• Crafting and executing a comprehensive communications plan that ensures company strategies and goals are understood at all levels.

• Developing and running an employee executive recognition program.

What we're looking for...

You are the type of person who sees a problem and gets it fixed no matter what. You enjoy working through complex, multi-functional issues towards a groundbreaking solution. You're great at being detail oriented and thrive under the challenge of a deadline, but are also willing to be flexible when the situation is right. You are able to negotiate effectively at all levels of the Job Description organization and influence decisions that yield the best results for our company.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.

• Ten or more years of technology experience or Global Network Operations experience. *

• Knowledge of MS Suite (Excel, Word, PowerPoint).

• Ability to drive business-critical initiatives to completion.

• Ability to effectively influence beyond position and scope.

• Experience with design and delivery of executive-level communications and successful project management.

• Excellent collaboration skills and ability to work efficiently in a team environment.

• Experience in Global Provisioning and service assurance, and Field Operations and Network Engineering. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.