Massage Therapist

Whittier, California

About us:Fejjab Spa is a premier spa destination located in the City of Whittier which offers multiple spa services including facials, massage therapy, waxing and body treatments.

For Massage Therapist:

Mission: To perform exceptional Fejjab Spa Outstanding Massage services to our clients, provide great customer experience and maintain a 70% rebook rate.

Outcomes:

Be able to perform ALL Fejjab Spa massage services (Swedish, Combo, Deep Tissue, Sports, Lymphatic Drainage,Prenatal) in 50-minute, 80minute and 100 minute offerings using Fejjab Spa protocols.

1. Maintain a 50% upsell/upgrade rate to massage clients to various modalities/add-ons such as Hot Stones, Aromatherapy, CBD, Scalp Massage and others.

2. Maintain a 70% client retention rate or higher.Receive clients with joy, enthusiasm and maintain professional communicationthroughout their visit.

3. Help with other spa necessities when there are no clients such as but no limited to, laundry, cleaning spa, organizing and other spa necessities.

4. Be a good team player by not only respecting, being mindful of differences and likes/dislikes of other team members, but also contributing in helping other team members when needed.

5. Leave your room clean at the end of every day, with one “deep clean” done once a week.

6. Be willing to train in new modalities such as but not limited to body wraps, post op. Lymphatic massage, body scrubs.

Competencies:

Technical Competencies: Massage Modalities: Must be trained and capable to perform western massage modalities which include: Swedish, Deep Tissue, Lymphatic Massage, Sports Massage, Prenatal Massage, Aromatherapy, Foot Reflexology and Hot Stone Massage.

Behavioral Competencies:

Friendly and outgoing personality - You must be hospitality driven. We are here to serve clients and make sure they know they are welcomed and taken care of the moment they walk in the door. Must be able to have good relations with multiple different personality types of clients

Attention to detail - it’s important to notice the small details in your service provided, the cleanliness of your room and your clients skin concerns. Every detail matters and will make a big impact on client results and experience when addressed

Proactivity - Acts without being told what to do. Sees what could be better and can bring new ideas to the company

Enthusiasm - Exhibits passion and excitement over work and has a can-do attitude

High Standards - Expects personal performance and team performance to be nothing short of the best

Listening Skills - Lets others speak and seeks to understand their viewpoint. Especially when dealing with difficult clients

Communication - Speaks and writes clearly and articulately

Teamwork - Feels comfortable to reach out to peers for help, or help them when needed. We have a small but mighty team so must be able to bring positive energy to our working environment

Responsibilities:

Treatments: Perform a variety of massage modalities, including, Swedish, Deep Tissue, Lymphatic Massage, Sports Massage, Prenatal Massage, Aromatherapy, Foot Reflexology and Hot Stone Massage tailored to meet the specific needs of our clients.

Client Consultation: Conduct brief consultations with clients to assess their needs and be able to provide an exceptional massage experience.

High Standards: Uphold the salon's reputation for excellence by maintaining the highest standards of cleanliness, hygiene, and professionalism. Ensure that treatment rooms and equipment are sanitized and well-maintained at all times.

Sales and Upselling: Upsell services to enhance the client experience and contribute to the spa’s revenue goals.

Client Relationships: Build and maintain strong, positive relationships with clients. Provide exceptional customer service, address client concerns professionally, and ensure client satisfaction.

Team Collaboration: Collaborate effectively with other salon professionals, such as hairstylists and nail technicians, to create a seamless and integrated salon experience for clients.

Benefits:

- Competitive compensation package with commission opportunities.

- Ongoing training and professional development opportunities.

- Discounts on spa services and products.

Mission Statement

Our mission is to provide a high end luxury experience that will transform our clients into a peaceful state of mind through our facials, massages and spa treatments while still delivering results. Be the premier spa location in Whittier and surrounding cities and also a destination spot for people visiting Southern California.

Vision Statement

Our vision is to be the ONLY option people think when it comes to Spa treatments in Whittier, Ca.

Fejjab Spa Core Values

Respect - Respect begins with considering others' feelings, beliefs, and ideas. In the workplace, respect is just as necessary and should be practiced valuing the diversity of opinions, cultures, and backgrounds. It means treating everyone with dignity,courtesy, listening actively, acknowledging others' contributions, and avoiding discriminatory behavior.

Responsibility - Responsibility, which is similar to accountability, is another core value at Fejjab Spa. As one of our team members, we each have a responsibility to the overall health of the company. When every team member is being responsible, then the company as a whole will move forward.

Communication - Through Communication we can achieve great productivity, efficiency, and milestone reaching results! But when communication is lacking, even with all the right tools and talents to succeed, success can be compromised. As with any relationship, in a corporation problems will occur, but with the right communication, these problems can be resolved before they become intolerable.

Integrity -  Integrity is the quality of being honest and having strong moral principles.Having integrity means being truthful, transparent with all our actions. It means doing what is right, even when no one is watching. An example of integrity at work means being honest with customers, colleagues, and supervisors. It means taking responsibility for mistakes and fixing them quickly. It also means treating everyone with fairness and respect.

Loyalty - When there is loyalty, we remain dedicated and devoted to the mission at hand. In any corporation, there will be good times and difficult times, but when one chooses to be loyal, they find a way to get through any situation. We don’t allow the times of abundance to get to our heads, and the times of scarcity to make us give up.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and skills to fejjabspa@gmail.com. Please include "Massage Therapist Application" in the subject line. You can expect an email or call from us between 3-4 days of application submission.

Fejjab Spa is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

We thank all applicants for their interest in Fejjab Spa, but only those selected for an interview will be contacted. Join our team and be part of an upscale spa that values talent, creativity, and exceptional service. Elevate your massage therapy career with us!