BILINGUAL CSR

BILINGUAL CSR 11am-8pm

Shift: 11am – 8pm

Days Off: Sunday & Wednesday

Location: Remote with initial training in Dublin, Ohio

Full-time, Hourly

Department: OPS

Reports to: Customer Service Manager

We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!

We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 10am - 7pm, M, Tu, We, Fr, Sa with days off Thursday & Sunday.

Responsibilities:

• Respond to Customer calls in both English and Spanish languages and help with issues related to:
  1. Activation of SIM cards
  2. Complete port-in activations
  3. Explaining activation issues, transactions, and terms
  4. Contact carriers to resolve activation issues or verify activations
  5. Develop and maintain a good relationship with merchants, Master Agents, and Employees
  6. All other duties as assigned

Experience/Skills Required:

• Fluent in both Spanish and English
• Ability to multi-task and work under pressure
• Strong technical and computer skills
• Pleasant attitude, treat customers in a friendly and courteous manner
• Patient and passionate personality
• Communication skills
• Ability to work in a fast-paced environment
• High School Diploma
• College coursework a plus

Why Should You Apply?

• Paid Time Off
• Up to $300 monthly bonus
• Comprehensive Medical, Vision and Dental
• Matching 401k up to 4%
• FMLA and Life Insurance
• Tuition Reimbursement
• Wellness Program
• Employee Growth and Development Reimbursement Program
• Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
• Beautiful nearby walking paths and park
• Fun, value centered work atmosphere
• Flexible work environment

T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.