Clerk, Parts

Job Summary:

We are looking to add an RV Parts Associate to our team. Bankston Motor Homes, Inc. is a well-established and growing Recreational Vehicle Dealership with 53 years of service. Must be a self-motivated, enthusiastic, and well-organized person. Must also be able to work in a fast-paced high energy work environment. A sales /customer service background is a plus for this position. Professional and personal attention with a passion for exceptional customer service are a must. The ideal candidate will have at least one (1) year of RV Dealership Parts Sales Experience.

Job Description

The Parts Advisor will interact with repair shops, customers and technicians about their parts needs. Our Parts Department is busy, and we need talented people to sell RV and Motor Home parts, via phone, email and personal interaction.

Responsibilities include:

· Assist in retail customer purchases

· Knowledge of the location of all parts and some knowledge of uses and installation techniques

· Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability

· Verify prices and enter orders into computer

· Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer

· Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders

· Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers

· Establish a good relationship with distributors, dealers, service centers and consumers to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system.

QUALIFICATIONS:

· High School diploma or Equivalent

· At least two (2) year in RV Dealership Parts is a plus.

· A strong background in computers is also useful.

· Strong communication skills to deal with customers, employees, and vendors.

· Good knowledge of product and mechanical/electrical parts

· Excellent telephone manner and customer service ability

· Valid Driver's License is required

· Highly Organized, detail oriented with ability to multi-task and re-prioritize is required

PHYSICAL REQUIREMENTS:

· Must be professional in appearance and conduct

· Ability to sit or stand for long periods of time and work on a computer

· Must be able to verbally communicate clearly on the phone without accommodations.

Benefits:

• 401(k) with matching
• Health, Dental, Vision Insurance
• Accrued Paid time off, Sick Leave
• Paid Life & Disability
• Paid Training

Bankston Motor Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.