Office Manager

John Bertke - State Farm Agency, located in Piqua, OH, has an immediate opening for an Office Manager - Team Member. No insurance experience is required as we will train the right person with the right attitude.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

TO BE CONSIDER FOR THIS OPENING please call our local Piqua, OH office at (937) 773-8363 to schedule an interview.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

You will receive:

• $17/HR plus bonus
• Paid time off (vacation and personal/sick days -eligible after 90 days or more)
• SEP Retirement Program (full-time employees)
  
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Ideal Candidate:

• Strong phone contact handling skills and active listening.
• Comfortable with making outbound calls.
• Genuinely excited to help customers.
• Patient, empathetic, and passionately communicative; loves to talk.
• Ability to empathize with and advocate for clients when necessary.
• Strong Problem-solving skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Property and Casualty license must be able to obtain

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.