Default Servicing Clerk

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GENERAL FUNCTION:

Works under minimal supervision while performing various clerical and system related tasks. Sorts incoming mail for distribution and delivers the mail to various departments within the bank in a timely manner. Receives and signs for overnight packages / mail daily, delivers to lines of business timely, and responsible for the scanning and uploading of documents.

Analyst must maintain departmental, investor and legal guidelines and is required to utilize multiple systems. Proficient in Microsoft Word, Access, PowerPoint and Excel is essential.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIESAND RESPONSIBILITIES:

• Sorts mail according to destination by mail drop or by review of document(s) type / mail received.
• Ensures all mail is delivered to the appropriate receiving department daily.
• Scans mail and ensures the documents are uploaded to the appropriate system for storage.
• Identifies the loss mitigation mail and delivers to the Loss Mitigation team.
• Tracks and records all received overnight mail. Ensures mail is delivered to and signed for by the appropriate Line of Business.
• Resolves complex problem requests received, referring only highly complex requests to the Supervisor.
• Communicates issues, as needed, to management team.
• Prioritizes activities to meet workload demands.
• Records all completed tasks via the collection system.
• Successfully completes assigned projects using business-related applications such as CACS, Access and/or Excel.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE,SKILLS AND ABILITIESREQUIRED:

• High school diploma or equivalent.
• Minimum one year of clerical experience within the legal or collections field.
• Working knowledge of collection processes and procedures.
• Knowledge of Fair Debt Collections Practices Act.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong focus on time management and ability to handle multiple job functions.

• Basic Computer Skills

Default Servicing ClerkLOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.