Parts / Warranty Specialist

About the job

Job role: Parts/Warranty Specialist

Responsibilities:

- Greet customers and provide excellent customer service

- Assist customers in finding the products they need

- Process sales transactions accurately using a cash register or POS system

- Maintain inventory control by monitoring stock levels and restocking as needed

- Provide product knowledge and answer customer inquiries

- Handle customer complaints or concerns in a professional manner

- Maintain a clean and organized work area

Skills:

- Inventory control: Experience in managing inventory levels and ensuring accurate stock counts

- Retail math: Proficient in basic math skills for calculating prices, discounts, and handling cash transactions

- Vessel maintenance: Knowledge of basic boat maintenance to assist customers with marine parts or accessories

- Negotiation: Ability to negotiate pricing or terms with customers or suppliers

- Dealership: Familiarity with dealership operations and marine industry is a plus

- POS (Point of Sale) system: Proficiency in using a computerized system for processing sales transactions

- Sales: Strong sales skills to upsell or cross-sell products to customers

- Cash register: Experience in operating a cash register accurately and efficiently

-This position reports to our entire team and involves research, ordering and stocking boat and motor parts.

- This position will also do some warranty work as well. This will include filling out warranty claims for customers. This will also include warranty claims on any recalls or bulletins that may need addressed.

Please note that this job description is not exhaustive, and additional responsibilities may be assigned as needed.