Program Coordinator

Position Title:  Program Coordinator

Job Identification:
•	Immediate Supervisor: Mission Services Supervisor
•	EEOC Class: Professionals
•	FLSA Status: Non-exempt

Salary: $25.00 to $29.00 hourly

Job Summary:
The Program Coordinator provides case management, coordinates services and referrals, and provides direct services for program participants. 

Please note that this position has a 180 day introductory period.

Duties/Responsibilities:
•	Plans and coordinates services for at-risk young adults who have disabilities or are economically 
disadvantaged.  
•	Participates in recruiting and reviewing referrals for eligibility. 
•	Completes intake and orientation for individuals accepted for services. 
•	Completes WIOA (Workforce Innovation & Opportunity Act) application, enrollment, goal forms and eligibility paperwork. 
•	Inputs WIOA applications, enrollments, goal, case notes, exit, and supportive service information into CalJobs database system. 
•	Establishes and maintains working files. 
•	Completes and submits all documentation required for individual files. 
•	Assists individuals in establishing goals, expressing preferences, and resolving problems as well as linking participants to resources in the community, moving towards meeting contract measures, common measures and outcomes. 
•	Develops participant-driven Individual Service Strategy (ISS’s), plans and exit strategies. Updates the ISS monthly. 
•	Serves as liaison with representatives from County staff, other service providers, and families. 
•	Reports individual progress through ISS updates, case notes, telephone contacts, and meetings. 
•	Consults with program manager about workforce engagement and employment services, including suitability of placements, and level of intervention a participant may need. 
•	Connects participants to workshops, work experience, educational and employment activities. 
•	Participates in individual record reviews, internal file audits, county monitoring and quality assurance reviews. 
•	Assists individuals with wraparound service referrals related to benefits, healthcare, housing, and childcare needs and other supportive services including applying for new benefits or services. 
•	Advocates for individuals and reports suspected violations of rights or abuse. 
•	Participates in team meetings with internal staff and outside providers, as appropriate, and communicate individually with team members between meetings in order to coordinate.
•	Maintains all documentation on assigned cases including up-to-date case notes, updating any required databases, completely required reports, and assembles documentation for billing.
•	Adheres to program standards and outcomes as outlined in program policies/procedures, program contracts, and referral and accreditation agency standards.
•	Performs other related duties as assigned.
•	Develops and continues relationships with employers, community organizations and leaders to assist participants in gaining and/or maintaining employment. 
•	Understands and utilizes local labor market information to help individuals make informed career choices. 
•	Implements relationship-building strategies with employers including presentations, special events, employer acknowledgement, and networking. 
•	Monitors work experience worksites and participants, develops training plans, and attends a performance evaluation with the participant and the site supervisor. 
•	Assist Mission Services participants in finding employment or entering post-secondary education. 

Required Skills/Abilities:
•	Excellent verbal and written communication skills.
•	Ability to speak/read/write proficient English; Bilingual skills preferred.
•	Proficient with Microsoft Office/Office 365.
•	Ability to market and place individuals with disabilities, lack of skills, negative work history, justice-involved, and/or multiple barriers to employment.
•	Knowledge of the local labor market.
•	Ability to work both independently and collaboratively.
•	Works well under pressure and with deadlines; ability to multitask.
•	Excellent time management skills, organizational skills, and attention to detail.
•	Honesty, integrity, reliability, punctuality.
•	Thorough knowledge about company’s mission and services.
•	Uphold compliance with all legal, health, and safety guidelines.



Required Experience:
•	Bachelor’s degree or experience in job placement/staffing or working in youth services.
•	Valid driver license and insured/reliable vehicle.
•	Background check.

Physical Requirements: 
•	Free from drug and alcohol abuse.

Equipment, machines and tools used:
•	Computer.
•	Printer
•	Copy machine.
•	Phone.

$25-$29

Note:  The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified.  Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.