FunZone Arcade Manager

Position Objective: At Pizza Ranch, all our team members are vital to the successful operation of our restaurants. This role is primarily responsible for managing the FunZone Arcade and the FunZone Arcade team members. This person will manage all aspects of staffing and create and sustain a legendary experience for all FunZone Arcade guests.

Responsibilities:
Include but are not limited to:

    Hiring, training, developing, and retaining FunZone team members
    Leading the process and team execution of merchandising, inventory management, party bookings
    Managing the daily operations, game uptime, and overall appearance of the FunZone Arcade
    Promoting the FunZone experience via social media channels and local store marketing

Key Accountabilities:
Include but are not limited to:

    Manage all aspects of staffing, scheduling, and training of FunZone Attendants
    Detail, market, and organize all aspects of group events and parties including managing reservations, contacting guests, and scheduling FunZone Attendants accordingly
    Ensure events and party details are executed accurately and on time
    Merchandising and inventory control of Redemption Center
    Order and manage party supplies and redemption inventory
    Develop and implement post-event and post-party follow up and referral process
    Ensure courteous customer service and respond to guest questions, complaints, and/or requests
    Elevated level of knowledge of FunZone systems and games
    Ensure completion of FunZone game and counter cleaning protocols
    Minimize game downtime by ensuring completion of necessary maintenance and service, or coordination with FunZone Game Technician
    Ensure maintenance of the overall appearance of the FunZone Arcade
    Increase FunZone visibility and awareness including a consistent presence on social media outlets
    Develop thorough understanding of the reporting system to ensure FunZone profitability
    45-50 hours per week

Must have management experience