Front Desk Agent - Full-time

WinStar Casino's Hotel is excited to announce our most recent Front Desk Agent openings in Thackerville, Oklahoma!

We are a part of the world's LARGEST casino and that comes with advancement opportunities, major benefits, a culture that you will not find anywhere else and the opportunity to work in a high-class environment that advances your skillset and emphasizes your expertise!

• $1,000 Sign-On Bonus
• $500 Referral Bonus
• Health, Dental, Vision, Disability and Life Insurance
• 401-K, Monthly Employee Meals, and MORE!

FUNCTION:
Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.

RESPONSIBILITIES:

• Ensures complete guest satisfaction.
• Check-in and check-out of the guest.
• Complete guest registration process.
• Must be familiar with computer systems for guest reservation information.
• Must verify and imprint guest credit cards for authorization.
• Must be well versed in cash handling and accurately balance house bank.
• Assigns guests rooms based on preferences and availability.
• Drives the Revenue Management process.
• Handling guest concerns in a tactful manner and achieving resolution.
• Answers questions in regards to the hotels facilities and services.
• Answering telephones and booking reservations.
• Answering Guest inquiries i.e. directions.
• Recommending local area restaurants, points of interest, or needs for transportation.
• Handling guest needs.
• Maintaining cleanliness of front desk, lobby and back office.
• Following up with Guest check-ins, complaints, and other requests.
• Interacting with other departments and employees to ensure a good working relationship or for guest needs.
• Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
• Participates on the hotel Safety Committee.
• Ensures that Quality Standards and Service are maintained for Property, Product, and People.
• Must be able to work all shifts or varying schedules to support business needs.
• Ensures Security for the hotel’s customers, employees, and property assets.
• Supports established policies and procedures for WinStar World Hotel and the hotel’s brand.
• Responsible for performing “other duties” as assigned by management.

REQUIREMENTS:

• Hospitality Experience preferred.
• Excellent written & verbal communication.
• Must speak, read and write English.
• Must understand and maintain confidentiality in all circumstances.
• Strong analytical, problem solving & organizational skills.
• Ability to multitask in fast paced demanding environment.
• Computer skills required.

TECHNICAL EXPERIENCE:

• Must be able to understand all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, food and beverage for limited-service hotel operations.
• Must have considerable knowledge of computer systems for guest registration, reservations, reporting and etc.
• Must have above average financial comprehension to understand and interpret numbers as they apply to operations in hotels.
• Must have the ability to effectively deal with internal and external customers, some whom will require high levels of patience, tact and diplomacy to defuse anger, and resolve conflicts.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person
• Resort

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older