Technical Implementation Solution Engineer

CIPPlanner is seeking a highly skilled and motivated Technical Solution Engineer to join our dynamic software implementation team. The ideal candidate will possess excellent communication skills, a strong technical background, and experience in software implementation and the latest technologies. As a Technical Solution Engineer, you will be the first point of contact for our clients’ technical staff and assisting them with system deployment and a wide range of technical issues.

Responsibilities:

Software Implementation:

• Understand the SDLC (Software Development Life Cycle).
• Be responsible for seamlessly integrating client software into private network and cloud solutions.
• Understand the CIPAce™ software.
• Utilize C# and Microsoft.Net Farmwork.
• Deploy software through DevOps (branch control, Azure).
• Practice CI/CD method.
• Troubleshoot and resolve deployment of the CIPAce™ Software, hardware and network issues.
• ·Escalate complex problems to higher-level technical support and development teams when necessary.

User Assistance:

• Instruct client’s technical staff with system applications on CIPAce™.
• Guide client’s technical staff through problem-solving processes and provide step-by-step instructions.
• Educate client’s technical staff on best practices for software system deployment, usage and security.

System Maintenance:

• Perform routine maintenance tasks such as software updates, backups and patch management.
• Monitor system performance and proactively address potential issues.
• Maintain accurate records of issues, resolutions and user interactions in the ticketing system.

Requirements:

• Remote work with some travel.
• Preference for candidates located within Eastern Standard Time Zone.
• Degree in Computer Science, Information Science or related fields, or equivalent experience.
• Proven experience and knowledge in software implementation and technical support, particularly with Microsoft .NET Framework and Azure.
• Strong communication and problem-solving skills.
• Ability to work independently and proactively to address client needs.
• Flexibility to work across multiple time zones and accommodate clients and global team members.
• Willingness to adapt to a dynamic and fast-paced work environment.
• Excellent verbal and written communication skills in English.
• Proficiency in verbal Chinese at professional level.
• Strong problem-solving abilities and detail-oriented skill.
• Customer-oriented mindset with a focus on delivering high-quality service.
• Outstanding listening skills.
• Can-do problem-solving attitude
• Fast system learner
• Ability to collaborate closely with global implementation team members to ensure successful software deployment, identify the sources of technical issues, and resolve them efficiently. Competency in collaboration with cross-functional teams on various implementation projects and initiatives.
• Be capable of providing input on process improvement and contributing to the development of support documentation.
• Excellent experience in cooperation with the global team to address and resolve complex technical challenges.
• Basic coding experience is preferred, but not mandatory.
• Relevant certifications such as Microsoft Certified: Azure Developer Associate, or similar are a plus.

Compensation and Benefits:
Salary commensurate with experience. We offer competitive compensation and a benefit package including medical, dental, vision, retirement savings plan, PTO pay to the successful candidate.