Regional IT Support Specialist - Indianapolis

Provides IT field support for restaurants, regional office and regional users within assigned region. Ensures IT issues are addressed, resolved, escalated, communicated and tracked while focusing on extraordinary customer service and end user satisfaction.

In addition to following Chipotle’s policies and procedures, principal accountabilities include, but are not limited to:

• Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
• Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary
• Performing preventative maintenance services through field visits and remote access
• Providing after hours support through on-call rotation process
• Ensuring restaurants and regional users are completely satisfied with support services
• Training restaurant and regional users on basic use of hardware and software
• Installing IT systems at new restaurants and remodels
• Attending new restaurant openings

Qualifications:

Education/Training
• A.A. in Computer Science or an equivalent in education and experience

Knowledge/Skills
• Strong customer service, organization, and communication skills
• Strong process management skills
• Ability to understand software, hardware, telephony and connectivity
• Ability to acquire data
• Ability to focus on objectives while being detail-oriented
• Ability to work independently

Work Experience
• Two (2) years experience with IT support responsibilities
• Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred
• Issue management and facilitation experience preferred

Requirements

• Extensive travel within the region