Store Seasonal Employee

Key Responsibilities Guide Job Code: Department: 665, 701, 702, 704, 706, 708 Job Title: Customer Service Associate - Front End SH0026 This position reports to a Department Manager and does not have direct reports. Key Responsibilities - Complies with all safety procedures. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates to management and/or Loss Prevention. - Processes sales transactions by operating registers; scanning and verifying product information in register; demagnetizing security tags and removing hard security tags; inspecting contents of open items; bagging merchandise; and adjusting to different types of transactions according to company guidelines. - Prevents loss by monitoring merchandise entering and leaving the store entrances and exits; assisting customers or employees who trigger the alarm, determining cause, and resolving the issue according to the company training guidelines; notifying management of potential issues and when suspicious activity or incidents occur; and deterring shoplifters. - - Addresses customer questions and complaints in person or over the phone; and transfers calls as necessary. - Greets customers and addresses and/or escalates customer complaints and notifies manager of procedure violations. - Sells extended protection plans to customers when appropriate. - Assists associates and other team members. - Responds to 3-in-Line by ensuring other registers are opened immediately. Prints order tickets and checks them against merchandise; and ensures customer loads (e.g., Large ticket items) are properly checked by verifying receipts and signing off on loading tickets. - - Assists customers in loading their purchase into their car or calls code 50 to get assistance from others in the store. - Enrolls customers in the MyLowe's program and activates the card. Process returns/refunds for customers; inquires about returned merchandise to find out if it is damaged; and places faulty slips on returned merchandise. - - Answers incoming phone calls and directs calls or takes messages as needed. - Looks up items that do not scan and enters them manually. - Sweeps, cleans glass, and organizes the cash register area. - Enters and submits customer orders, including pick-up-later orders. Assists customers in picking up internet orders and calls the Assistant Store Manager (ASM) to unlock the cage when necessary. - - Looks up competitor prices for products to verify price match; and looks up product information in system (e.g., Genesis). Places completed internet orders into the cage in the internet bay in receiving or Return to Manufacturer (RTM) area for shipping. - Prepares register area for customer transactions at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies (e.g., Register tape). - - Assists customers in obtaining pick-up-later orders by loading or unloading merchandise. Effective Date: 2/2/2015 Page 1 of 2 Key Responsibilities Guide Job Code: Department: 665, 701, 702, 704, 706, 708 Job Title: Customer Service Associate - Front End SH0026 Physical Requirements Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner. - Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks. - Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects or equipment, and to push, pull, and carry heavy objects. - Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups. - Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or additional work areas. - Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds. - Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing and sitting for long periods. - Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects. - - Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions. - Climbing: The ability to climb, work, and carry items up and down ladders. - Lifts up to 25 pounds without assistance; may lift up to 30 pounds with or without assistance. I acknowledge that I have read the Job Description and Key Responsibilities Guide and I understand what would be expected of me. The Company reserves the right to change or reassign job duties or to combine positions at any time. I also understand that I am an at-will employee, and the Job Description and Key Responsibilities Guide do not constitute a contract of employment. Acknowledgement Applicant/Associate Signature: ____________________________________ Date: _____________ _ Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Effective Date: 2/2/2015 Page 2 of 2